{"id":3708346,"url":"https://alion.io/job/gillette-stadium-customer-service-representative-dropship","title":"Customer Service Representative - Dropship","company":{"id":1855754,"name":"Gillette Stadium","domain":"gillettestadium.com","url":"https://alion.io/company/gillettestadium","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Worcester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"closed","first_seen_at":"2026-11-03T22:02:31Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-04T20:58:39Z","board_verified":false,"closed_at":"2026-11-04T20:58:39Z","days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"SUMMARY\nThe Customer Service Representative - Dropship serves as the primary liaison between customers and vendors, providing exceptional customer service and oversees the transactional aspects of order fulfillment by ensuring timely purchasing, invoicing, and delivery of products sourced from external suppliers to meet customer needs.\nESSENTIAL DUTIES AND RESPONSIBILITIES\nProcess purchase orders, vendor invoices, and customer billing accurately and in a timely manner.\nServe as the primary contact for customer inquiries related to vendor-supplied products.\nCoordinate with vendors to confirm product availability, pricing, and delivery timelines.\nMonitor order status and proactively communicate updates to customers.\nMaintainaccurate customer records by updating account information as applicable.\nAttract potential customers by answering product and service questions and providing informationon how those products and services may benefit them.\nProvide timely feedback to companystakeholders regardingat risk items, service failures or customer concerns.\nSpecial projects and assignments as business dictates.\nResponsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA.\nSUPERVISORYRESPONSIBILITIES\nThis position has no supervisory responsibilities.\nSKILLS AND QUALIFICATIONS\nHigh School Diploma/ Equivalent required\n0-2 years of experience in Customer Service\nPrevious experience with a dropship ecommerce model preferred\nPrior computer data entry experience preferred.\nExcellent communication skills and presentation skills.\nApplication knowledge and skill for computer data entry.\nAbility to work in a fast paced environment.\nAbility to work independently.\nPHYSICAL DEMANDS\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to handle or feel.\nThe employee frequently is required to talk or hear.\nThe employee is occasionally required to reach with hands and arms.\nSpecific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.\nWORK ENVIRONMENT\nThis job operates in a professional office environment.\nThis role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.\nNoise level in the WORK ENVIRONMENT is usually (low/moderate/loud).\nOTHER DUTIES\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nThis company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.","description_format":"text","description_chars":3270,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Venues"],"lifecycle":[{"event":"open","at":"2026-11-03T22:02:31Z"},{"event":"close","at":"2026-11-04T20:58:39Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/gillette-stadium-customer-service-representative-dropship","json_url":"https://alion.io/job/gillette-stadium-customer-service-representative-dropship.json","meta":{"generated_at":"2026-11-06T00:55:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1607,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1855754},"rest":"https://alion.io/mcp/rest/get_company?id=1855754"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgillette-stadium-customer-service-representative-dropship"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgillette-stadium-customer-service-representative-dropship"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgillette-stadium-customer-service-representative-dropship"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gillette-stadium-customer-service-representative-dropship\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgillette-stadium-customer-service-representative-dropship"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3708346}},{"tool":"search_jobs","arguments":{"company":"gillettestadium.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3708346},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}