{"id":1046147,"url":"https://alion.io/job/gitlab-staff-program-manager-cco-programs","title":"Staff Program Manager, CCO Programs","company":{"id":15014,"name":"GitLab","domain":"gitlab.com","url":"https://alion.io/company/gitlab","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":90,"open_postings":10,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":{"min":139200,"max":235200,"currency":"USD","period":"year","gross":null,"usd_annual":235200},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"GitLab","optional":false}],"status":"live","first_seen_at":"2026-09-18T20:39:16Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-24T02:41:57Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.\nThe same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.\n*Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.\nAn overview of this role\nYou'll be the Staff Program Manager, CCO Programs, running the cross-functional initiatives on the Chief Customer Officer's (CCO) priority list. These programs include go-to-market transformation, retention and renewal motions tied to major annual recurring revenue (ARR) goals, the field-to-product feedback loop, and executive engagement with our highest-value accounts. You'll turn executive intent into workstreams, coordinate senior stakeholders across Sales, Customer Experience, Product, Marketing, Renewals, Professional Services, Data, and Enablement, and make the tactical calls that keep the portfolio honest.\nThis is a founding seat reporting to the CCO while the broader Programs function is built, and the reporting line may evolve as the team scales. In your first year, every CCO-level program will have a clear owner other than the CCO, leadership will trust your data-grounded view of program health, and the portfolio will deliver measurable business outcomes.\nWhat you'll do\nOwn execution and business outcomes across CCO-level programs, including go-to-market transformation, renewal and retention motions, product feedback loops, and executive sponsorship for top accounts.\nTurn CCO direction into workstreams with clear owners, dependencies, and timelines.\nCoordinate senior stakeholders across Sales, Customer Experience, Product, Marketing, Renewals, Professional Services, Data, and Enablement, holding them accountable without direct authority.\nSurface stalled work, unowned risks, and slipping timelines so the CCO has a reliable, real-time view of the portfolio.\nRecommend scope changes, re-sequencing, or ending a program when it is not delivering value.\nDrive follow-through from executive meetings by tracking decisions and action items to completion.\nTrack program health using data, connect execution to retention, expansion, adoption, and ARR outcomes, and communicate executive-ready narratives.\nBuild shared standards for tracking, reporting, and handoffs, and iterate plans with functional leaders based on field feedback.\nWhat you'll bring\nExperience leading complex, cross-functional strategic programs at the executive level and turning ambiguous direction into delivered outcomes without a fully scoped brief.\nExperience in Customer Experience, go-to-market, or revenue-facing functions such as Customer Success, Renewals, Sales, or Revenue Operations, with fluency in retention, expansion, and adoption motions and how they contribute to ARR.\nThe ability to influence senior stakeholders, including executives, and hold them accountable to commitments without formal authority.\nJudgment to make high-stakes tactical recommendations under ambiguity, including when data supports changing direction or ending a program.\nData fluency to assess program health, diagnose where work is breaking down, and recommend a data-informed next step.\nStrong written and verbal communication, with the ability to move between an executive-ready narrative and execution-level detail.\nComfort operating without established infrastructure and helping build the function's operating model.\nReliable follow-through and the ability to navigate conflict and competing priorities across a broad stakeholder group.\nAbout the team\nYou'll be the first Program Manager supporting CX Executive initiatives and the founding hire in a Programs function that will grow as the CCO's highest-priority cross-functional initiatives outgrow ad hoc ownership. The team works across the customer lifecycle, from go-to-market strategy and product feedback through renewal, expansion, and executive relationships with large accounts. We partner with Sales, Customer Experience, Product, Marketing, Data, and Enablement leaders in a globally distributed, largely asynchronous environment to turn CCO commitments into shipped outcomes.\nThe base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.\nUnited States Salary Range\n$139,200—$235,200 USD\nHow GitLab Supports Full-Time Employees\nBenefits to support your health, finances, and well-being\nFlexible Paid Time Off \nTeam Member Resource Groups\nEquity Compensation & Employee Stock Purchase Plan\nGrowth and Development Fund\nParental Leave \nPlease note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.\nCountry Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. \nPrivacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.\nGitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.","description_format":"text","description_chars":8023,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["DevOps","DevSecOps"],"lifecycle":[{"event":"open","at":"2026-09-18T21:53:21Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":53,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":235200,"is_top_pay":true},"html_url":"https://alion.io/job/gitlab-staff-program-manager-cco-programs","json_url":"https://alion.io/job/gitlab-staff-program-manager-cco-programs.json","meta":{"generated_at":"2026-09-24T03:13:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}