Associate Field Manager - Kaloleni Kenya

GiveDirectly has delivered more than $1B in cash directly to 2+ million people living in poverty across 15 countries since 2011. We believe cash transfers are one of the most scalable, cost-effective, and dignified forms of aid, with the research to back it up. Our work has been covered by The Economist, NPR, TED, and The Washington Post. We are one of Time100’s Most Influential Companies of 2026. 

Our culture is candid, analytical, and non-hierarchical. We support high ownership and real professional growth. Curious about what it's really like to work here? Read our values and hear from the people who do. If they resonate, this could be a great fit!

The Associate Field Manager (AFM) plays a central role in ensuring GiveDirectly delivers a gold-standard experience for recipients while operating efficiently. Based in Kaloleni -Kenya, the AFM must have in-depth knowledge of the local context, including community dynamics, security nuances, and logistical realities.

The AFM will manage a team of Field Officers (FOs), oversee day-to-day field activities, monitor data quality, and implement continuous process improvements. The AFM serves as the Field Manager’s primary resource on the ground and is a key link between the field teams and senior leadership. 

The role will be based in Kaloleni, Kenya, with regular travel to program field sites in and around the area.

Responsibilities: 

Field management 

• Execute the field work plan on a rolling basis and propose necessary adjustments to ensure operational efficiency.
• Conduct weekly debrief sessions with field teams to identify risks, pain points, and opportunities for improvement.
• Coordinate daily field activities and guide team movement across targeted communities.
• Track enrollment progress weekly and escalate challenges to the Field Manager in a timely manner.
• Provide support for piloting and implementing new projects or processes as needed.
• Participate in consultative meetings with other AFMs, the Field Manager, Program Manager, and Program Director to discuss field progress and brainstorm solutions to key challenges.

People Management

• Continuously ensure team wellbeing through effective scheduling, promoting a culture of empathy, and recognizing team successes.
• Provide weekly one-on-one and group check-ins to promote open communication and alignment on Field Officer responsibilities.
• Address performance issues and participate in performance evaluations when needed, including initiating performance improvement plans where applicable.
• Support team professional development through weekly mentoring, coaching, and internal professional development training sessions.
• Conduct quarterly performance reviews and support team members in setting and reviewing performance goals.
• Onboard new team members and reinforce GiveDirectly's culture and values through periodic refresher sessions.
• Use sound judgment to resolve disciplinary issues as they arise.
• Organize monthly team-building exercises to promote cohesion and value alignment.
• Implement and oversee a structured leave management plan to support work-life balance on a rolling basis.

Quality Management and Data Analytics

• Conduct weekly desktop checks on Field Officer deliverables and prepare quality reports.
• Run weekly spot checks on all stages of enrollment and provide timely feedback to both Field Officers and the Field Manager.
• Shadow Field Officers weekly using the Field Shadowing tool, and offer in-depth coaching to improve survey administration.
• Analyze data weekly to extract insights and generate detailed reports that inform team discussions and decisions.
• Facilitate targeted training sessions as needed based on quality assessment outcomes.
• Submit timely survey permission and troubleshooting tickets according to Field Tech service-level agreements and guidelines.

Data Collection, Process Improvement & Troubleshooting

• Collect at least two household surveys weekly to identify areas for improvement in the field process.
• Pilot quality management tools and provide feedback on their functionality and effectiveness.
• Participate in brainstorming sessions to refine targeting criteria, especially clauses contributing to high exclusion rates.
• Coordinate with the Field Manager when additional data is required outside of primary workflows, such as PPI and JMMI data or baseline indicators.
• Monitor progress continuously, identifying and resolving issues to ensure data collection goals are met.

Administrative Requisitions & Stock Management

• Submit weekly stock count certificates and ensure recipient phones are delivered to the office in line with enrollment targets.
• Ensure enrollment flyers are requested and updated monthly in coordination with the admin department.
• Provide support in issuing protective equipment and replacing worn-out field gear, including troubleshooting issues with field devices.

Financial Requisitions & Timesheets

• Submit accurate field timesheets and transport expenditure reconciliations weekly and monthly as required.
• Approve airtime allowance requests every month, ensuring accuracy and timeliness.

Stakeholder Engagement

• Engage key administrative leaders at the location and sublocation levels to secure buy-in and support for field operations.
• Prepare detailed reports and maintain a log of stakeholder engagements using the established engagement tracking system as needed.
• Maintain positive relationships with community leaders to ensure efficient resolution of escalated cases, including safeguarding and impersonation incidents.

Risk Management & Community Intelligence

• Continuously monitor and identify cultural, logistical, and operational risks and escalate them to the Field Manager as needed.
• Assess staff security risks specific to different areas in Kaloleni Sub-County and update relevant documentation regularly.
• Maintain and update the risk matrix with new threats or trends, including internal leaks, and escalate appropriately.

Content & Impact Reporting

• Continuously identify compelling impact stories and share them with the content team for use in communications.
• Support the Field Manager during visits from donors, journalists, and other external stakeholders when required.

Required Qualifications

• Bachelor's degree in Social Sciences, Development Studies, or a related field.
• At least 3 years of experience managing teams in the humanitarian or development sector.
• Proven track record in people management, especially in remote or resource-scarce settings.
• Strong analytical, problem-solving, and organizational skills.
• Proficient in data analysis and reporting tools (e.g., Excel, Google Sheets).
• Strong familiarity with Kaloleni and the surrounding areas, including the local context, communities, customs, and terrain.
• High integrity, empathy, and alignment with GiveDirectly's values.
• Experience with digital data tools, community engagement, financial reconciliation, or social protection programs will be an added advantage.
• Excellent verbal and written communication skills.
• Alignment with GiveDirectly Values and active demonstration of our core competencies: emotional intelligence, problem solving, project management, follow-through, and fostering inclusivity. 
• Fluency in the Giriama language is required. 

Working at GiveDirectly

GiveDirectly is an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.

Flagging for US applicants: We invite you to "Know Your Rights " as an applicant.

Commitment to Safeguarding

As a global organization working with communities to eliminate extreme poverty, GiveDirectly takes the safeguarding of its recipients, staff, and partners seriously. To that end, GiveDirectly is a member of the Misconduct Disclosure Scheme, and will systematically check with previous employers about any abuse or misconduct related matters involving potential new hires. We may also employ other robust pre-hire screens, including in-depth reference checks, criminal background checks, and sanctions screens.

These efforts help us continue to build and maintain trust with the communities we work with, and prevent abuse to our recipients and staff.

**GD is committed to observing all local, national and international laws that protect people and basic human rights of all. GD is committed to a policy of “zero tolerance when it comes to preventing,  reporting, or responding to any form of abuse or  exploitation.” and expects anyone who works for GD to uphold the protection and safeguarding of our recipients as a priority.**

Reasonable Accommodations

We are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, or to perform the essential functions of the role, please email us at [email protected] with the email subject “Accommodation Needed”. We will work with you to ensure reasonable accommodations are made to support your needs.

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Referrals

Know the right person for this role? Please consider referring them. We offer a reward of $3,000 for a Senior Manager or above role, and $500 for a Manager role, paid if we end up hiring your referral. Thank you for sending great people our way!