{"id":3122363,"url":"https://alion.io/job/giveit2goodwill-community-support-specialist","title":"Community Support Specialist","company":{"id":2640454,"name":"giveit2goodwill","domain":"giveit2goodwill.org","url":"https://alion.io/company/giveit2goodwill","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Communications","role_family":"Communications","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":55000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":378},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-26T13:04:15Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Job Location\nOpportunity CampusJob Summary:\nThe Community Support Specialist supports the mission of Goodwill Industries of Middle Tennessee by connecting employees to internal and external resources that promote workplace success, stability, and well-being. This position serves as a resource navigator and advocate, helping employees overcome barriers that may impact employment through assessment, referral, resource coordination, and follow-up support.The Community Support Specialist develops and maintains strong relationships with community organizations, social service agencies, healthcare providers, and other support networks to ensure employees have access to appropriate resources. This position collaborates with employees, managers, Human Resources, Mission Integration, and community partners to identify solutions that support employee success and retention.\nThe ideal candidate has experience navigating community resources, addressing complex life challenges, responding to crisis situations, and working with individuals from diverse backgrounds. Experience supporting individuals with disabilities is valued but not required.\nThe Community Support Specialist will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served.\nJob Description\nEssential Functions\nWorks within compliance standards for Goodwill Industries of Middle Tennessee while maintaining employee confidentiality.\nConduct assessments to identify employee needs, barriers, and available support resources.\nConnect employees to appropriate community resources and services, including housing, transportation, healthcare, financial assistance, childcare, counseling, workforce programs, and other supportive services.\nBuild and maintain relationships with community organizations and service providers to expand available resources for employees.\nProvide resource navigation, advocacy, and follow-up support to help employees access services and address barriers to employment.\nAssist employees in identifying solutions to challenges that may impact attendance, performance, job retention, or overall well-being.\nRespond appropriately to crisis situations, including coordinating with community agencies, healthcare providers, Adult Protective Services, law enforcement, or other appropriate partners when necessary.\nConduct on-site visits, observations, and meetings as needed to evaluate employee support needs and resource opportunities.\nDevelop and facilitate training programs related to employee support services, workplace inclusion, resource awareness, and Mission Integration initiatives.\nMaintain complete, accurate, and timely records of employee interactions, referrals, resource utilization, and outcomes.\nCollaborate with managers, Human Resources, Mission Integration staff, and external partners to support employee success.\nMonitor employee progress and provide ongoing support as appropriate.\nRepresent Goodwill at community events, resource fairs, and partner meetings.\nAttend work regularly and in a timely manner.\nPerform other duties as assigned or appropriate.\nMinimum Qualifications\nRequired Skills\nEducation\nBachelor’s Degree in Social Work, Human Services, Counseling, Psychology, Sociology, Public Health, Community Development, or a related field preferred.\nExperience\nRequired\n3 year’s experience connecting individuals to community resources and support services.\nExperience working in human services, social services, behavioral health ,workforce development, community outreach, employee assistance, or a related field.\nExperience managing multiple priorities while maintaining detailed documentation and follow-up.\nExperience building relationships with community organizations and external partners.\nPreferred\nExperience supporting individuals with disabilities.\nExperience with crisis intervention, crisis navigation, or complex resource coordination.\nExperience providing training or facilitating group presentations.\nExperience conducting assessments and developing support plans.\nKnowledge / Skills\nKnowledge of community resources and social service systems.\nStrong problem-solving and resource navigation skills.\nExcellent interpersonal, verbal, and written communication skills.\nAbility to build trust and establish effective working relationships with employees, managers, and community partners.\nAbility to handle sensitive information with discretion and professionalism.\nStrong organizational skills and attention to detail.\nProficiency in Microsoft Office and the ability to learn new databases and case documentation systems.\nAbility to work independently while also collaborating effectively as part of a team.\nAbility to interact effectively with individuals from diverse backgrounds and experiences.\nCertifications and Licenses\nA valid Driver's License is 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