{"id":3122336,"url":"https://alion.io/job/giveit2goodwill-key-holder","title":"Key Holder","company":{"id":2640454,"name":"giveit2goodwill","domain":"giveit2goodwill.org","url":"https://alion.io/company/giveit2goodwill","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lexington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7331},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T06:00:51Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Location\nLexingtonJob Summary:\nThe Key Holder supports the delivery of a consistently positive shopper and donor experience by helping maintain a clean, organized, well merchandised, and welcoming store environment during assigned shifts. This role provides hands on, on shift leadership of customer and donor facing activities, including point of sale support, sales floor standards, merchandising execution, donor flow support, and basic store readiness, while carrying out established processes in alignment with Goodwill’s mission of Changing Lives through Education, Training, and Employment.Through active, on floor presence, the Key Holder reinforces expectations for cleanliness, shop ready merchandising, friendly service, safe operations, and respectful donor interactions while supporting daily routines such as opening, closing, and shift execution. Under the direction of store management, this role focuses on consistent task completion, associate guidance, and customer and donor support, ensuring the store and donor areas remain easy to navigate and ready to serve the community throughout the day, grounded in Goodwill’s values of Teamwork, Respect, Uprightness, and Empowerment.\nJob Description\nEssential Functions\nOn Shift Leadership & Key Holder Coverage\nServe as the on-duty key holder during assigned shifts, supporting store opening and closing routines and ensuring store readiness.\nProvide visible, on-floor leadership to guide associates and support smooth shift execution.\nSupport shift handoffs by communicating priorities, coverage needs, and operational issues to store leadership.\nEscalate complex customer, donor, safety, or operational concerns to store leadership as appropriate.\nMaintain a flexible schedule, including evenings, weekends, and holidays, and perform other duties as assigned to support store operations.\nShopper & Donor Experience\nSupport the delivery of a consistently positive shopper and donor experience during assigned shifts by helping maintain a clean, organized, and welcoming store and donor environment.\nReinforce shop-ready merchandising standards through timely recovery, basic replenishment, and adherence to established presentation guidelines.\nSupport point-of-sale and front-end activities by reinforcing accurate transactions, friendly service behaviors, and efficient customer flow.\nReinforce expectations for cleanliness, organization, and safety across all shopper- and donor-facing areas, including registers, aisles, fitting rooms, restrooms, checkout zones, and donor drop-off areas.\nSupport donor flow by reinforcing respectful, friendly, and efficient donor interactions and ensuring donor areas remain safe, organized, and easy to navigate.\nAssist with maintaining signage placement, price accuracy checks, fixture organization, and product presentation by following established processes and reporting issues to store leadership.\nReinforce expectations for proactive associate greetings and excellent service by modeling positive interactions and coaching team members to engage shoppers and donors in a friendly, helpful, and respectful manner.\nModel positive shopper and donor service behaviors and provide on-the-spot guidance to associates to reinforce service standards and expectations.\nPerformance Execution & Store Readiness Support\nSupport opening and closing routines while leading assigned shifts to restore and maintain the store in grand-opening condition through strong execution of recovery, cleanliness, merchandising standards, production support, backroom organization, and operational routines.\nTrain and coach new and existing associates during shifts by reinforcing standard work, service expectations, basic production and backroom workflows, and daily task execution, escalating needs or concerns to store leadership as appropriate.\nCompliance and Risk Oversight\nReinforce adherence to company policies, safety guidelines, and operational standards across shopper- and donor-facing areas during assigned shifts.\nMonitor on shift activities to support accurate POS transactions, pricing integrity, and safe cash handling, escalating concerns as needed.\nSupport loss-prevention efforts through situational awareness and by coaching associates on safe and compliant practices.\nMinimum Qualifications\nRequired Skills\nEducation\nHigh School Diploma or equivalent required.\nAssociate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred.\nExperience\nOne to two years of supervisory or lead experience in production, warehouse, retail, or logistics environments required.\nKnowledge and Skills\nStrong oral and written communication skills with the ability to provide clear, respectful direction and feedback.\nStrong organizational skills with the ability to manage multiple tasks and priorities accurately in a fast-paced retail environment.\nAbility to learn and consistently apply established processes, systems, equipment, and standard operating procedures.\nAbility to provide on-shift leadership by guiding, training, and motivating associates while promoting a positive, inclusive work culture grounded in our Mission and TRUE Core Values.\nAbility to deliver strong shopper and donor service, ensuring safe, friendly, and efficient interactions, including at the Donor Door.\nAbility to recognize execution issues related to service, cleanliness, merchandising, and safety and escalate concerns appropriately.\nBasic computer proficiency, including Outlook, Word, Excel, and online product research.\nAbility to operate a forklift (must obtain forklift certification; training and certification are provided by the organization), if required by the assigned location\nBilingual skills are preferred.\n Preferred Education / Experience / Knowledge & Skills / Certifications & License\nAssociate’s degree in business, Logistics, Supply Chain, Retail Management, or a related field; or equivalent experience, including four (3) years of supervisory or lead experience in retail, warehouse, logistics, or production environments.\nExperience working in fast-paced, high-volume operations preferred.\nPrior retail, nonprofit, or mission-based organization experience preferred.\nExperience supporting or working alongside eCommerce operations is a plus.\nPrevious experience training, coaching, or developing staff strongly preferred.\nBilingual language skills are preferred.","description_format":"text","description_chars":6413,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fashion Design","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-23T01:07:57Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.566,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["conf:47","evergreen","wave","win:early","comp:junior"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/giveit2goodwill-key-holder","json_url":"https://alion.io/job/giveit2goodwill-key-holder.json","meta":{"generated_at":"2026-10-26T00:21:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":388,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2640454},"rest":"https://alion.io/mcp/rest/get_company?id=2640454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgiveit2goodwill-key-holder"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgiveit2goodwill-key-holder"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgiveit2goodwill-key-holder"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/giveit2goodwill-key-holder\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgiveit2goodwill-key-holder"}]}