{"id":3543696,"url":"https://alion.io/job/giveit2goodwill-outlet-shift-leader-2","title":"Outlet Shift Leader","company":{"id":2640454,"name":"giveit2goodwill","domain":"giveit2goodwill.org","url":"https://alion.io/company/giveit2goodwill","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1137},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T20:07:42Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T13:47:27Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Location\nCockrill Bend- Outlet IIJob Summary:\nThe Outlet Shift Leader supports the Outlet Store Manager and Outlet Assistant Store Manager in the daily operation of the Goodwill Outlet location. This role provides hands-on, on-shift leadership to outlet associates, helping maintain safe and efficient product flow, table rotation, customer service, donation support, housekeeping, and daily production goals.The Outlet Shift Leader works in a fast-paced, high-volume, production- and safety-focused environment and helps keep the outlet floor moving safely, efficiently, and on pace. This role reinforces daily expectations, supports work assignments, helps resolve customer, donor, and team member concerns, and escalates larger issues to management as needed. Through active, on-floor leadership, the Outlet Shift Leader follows Goodwill’s mission of Changing Lives through Education, Training, and Employment and helps promote a workplace grounded in Teamwork, Respect, Uprightness, and Empowerment.\nJob Description\nEssential Functions\nServe as the on-shift lead during assigned shifts, supporting daily outlet operations and helping keep the facility running safely and efficiently.\nProvide visible, on-floor leadership to guide outlet associates and support smooth shift execution.\nLead team members on the outlet floor and help ensure daily expectations are met.\nAssign work, redirect team members, and follow up on tasks during the shift.\nSupport shift handoffs by communicating priorities, coverage needs, safety concerns, customer issues, and operational updates to management.\nEscalate complex customer, donor, safety, staffing, facility, or operational concerns to management asappropriate.\nStep in as needed to remove barriers and keep operations moving.\nOutlet Operations & Product Flow\nSupport product flow through sorting, staging, quality control,tablerotation, furniture movement, and outlet floor replenishment.\nHelp ensuretables are rotated safely, consistently, and on schedule.\nMonitor floor activity and helpmaintaindaily production, safety, customer service, and housekeeping goals.\nMaintain awareness of customer flow, product availability,tablerotation needs, and operational priorities throughout the shift.\nSupport donation acceptance and ensure donated goods are handled with care and moved efficiently through the outlet process.\nMaintain a clean, organized, safe, and customer-ready outlet environment.\nSupport cashiering, cash handling, housekeeping, donation acceptance, and customer service standards as needed.\nWork in a diverse environment with team members, customers, and donors fromdifferent backgroundsand experiences.\nTeam Guidance & Development\nTrain and coach team members on outlet procedures, safety practices, customer service, product flow,tablerotation, and work expectations.\nReinforce daily expectations through clear direction, follow-up, and on-the-spot coaching.\nHelp team members stay focused on production goals, safety expectations, customer service standards, and assigned tasks.\nSupport a positive, inclusive team environment by modeling respectful communication, urgency, fairness, and accountability.\nWork effectively in a diverse environment with team members, customers, and donors fromdifferent backgroundsand experiences.\nCompliance, Safety & Risk Oversight\nReinforce adherence to company policies, safety guidelines, and operational standards during assigned shifts.\nEnsure team members follow safety procedures when movingtables, carts, furniture, equipment, and donated goods.\nMonitor outlet floor activity toidentifyand address safety concerns, customer flow issues, housekeeping needs, and operational risks.\nSupport asset protection efforts through situational awareness and by coaching team members on safe and compliant practices.\nHelp resolve customer, donor, and team member concerns and escalate larger issues to management.\nOperational Support\nSupport opening, closing, and shiftroutines asassigned by management.\nCommunicate staffing, safety, customer, facility, and performanceconcerns tomanagement.\nSupport daily reporting, task completion, and operational follow-up as needed.\nMaintain a flexible schedule, including evenings, weekends, and holidays.\nPerform other duties as needed to support outlet operations, operational effectiveness, and leadership.\nMinimum Qualifications\nRequired Skills\nEducation\nHigh School Diploma or equivalentrequired.\nAssociate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred.\nExperience\nOne to two yearsof experience in retail, outlet, warehouse, production,logistics, or operations preferred.\nKnowledge and Skills\nStrong oral and written communication skills with the ability to provide clear, respectful direction and feedback.\nAbility to support a production- and safety-focused work environment.\nAbility to lead, coach, train, redirect, and hold team members accountable during assigned shifts.\nKnowledge of product flow,tablerotation, donation handling, sorting, quality control, and outlet floor operations.\nStrong customer service skills with the ability to support positive customer and donor interactions.\nStrong safety awareness with the ability to reinforce safe work practices.\nGood judgment when handling customers, donors, team members, and daily operating issues.\nAbility to prioritize work, adjust to changing needs, and keep the outlet floor moving.\nBasic computer, POS, reporting, and cash handling skillspreferred.\nGood communication, follow-up, organization, and problem-solving skills.\nAbility to work hands-on and step into frontline duties as needed.\nAbility to work in a diverse environment withdifferent culturalbackgrounds and experiences.\nAbility tooperateequipment used in outlet operations, including pallet jacks, carts,tables, and related material handling equipment.\nAbility toworka flexible schedule, including weekends and holidays.\nAbility tooperatea forklift, if required by location. Must obtain forklift certification. Training and certification are provided by the organization. \n Preferred Education / Experience / Knowledge & Skills / Certifications & License\nAssociate’s degree or completion of related retail management coursework.\nExperience in fast paced,high volumeoperations \nPrior retail, nonprofit, or mission-based organization experience preferred. \nPreviousexperience supervising, training, coaching, or developing staff strongly preferred.\nBilingual language skills\nThis role requires flexibility to support both morning and evening shifts, including weekend coverage, to meet store operating needs.","description_format":"text","description_chars":6625,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fashion Design","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-30T20:07:42Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":31,"reasons":["conf:3","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/giveit2goodwill-outlet-shift-leader-2","json_url":"https://alion.io/job/giveit2goodwill-outlet-shift-leader-2.json","meta":{"generated_at":"2026-11-01T16:39:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25616,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2640454},"rest":"https://alion.io/mcp/rest/get_company?id=2640454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgiveit2goodwill-outlet-shift-leader-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgiveit2goodwill-outlet-shift-leader-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgiveit2goodwill-outlet-shift-leader-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/giveit2goodwill-outlet-shift-leader-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgiveit2goodwill-outlet-shift-leader-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3543696}},{"tool":"search_jobs","arguments":{"company":"giveit2goodwill.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3543696},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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