{"id":3122331,"url":"https://alion.io/job/giveit2goodwill-retail-assistant-store-manager-backroom-operations","title":"Retail Assistant Store Manager - Backroom Operations","company":{"id":2640454,"name":"giveit2goodwill","domain":"giveit2goodwill.org","url":"https://alion.io/company/giveit2goodwill","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Franklin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":84000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4123},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-28T03:08:48Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Job Location\nFranklin I Job Summary:\nProvides leadership and direction for all backroom operations, including donation stewardship, processing, inventory management, quality control, and production workflow. This role is accountable for operational excellence across the backroom, ensuring donated goods are handled with care and efficiently prepared to support sales floor needs.The Retail Assistant Store Manager - Backroom Operations uses key performance indicators (KPIs) to ensure the right product reaches the sales floor at the right time, aligning backroom output with inventory needs, quality standards, and store performance. Through hands-on, on-floor leadership, this role sets the pace, reinforces quality and safety expectations, and drives consistent execution of efficient workflows in support of Goodwill’s mission. Guided by our mission of Changing Lives through Education, Training, and Employment, the Backroom Operations Manager fosters a positive, values centered workplace grounded in Teamwork, Respect, Uprightness, and Empowerment.\nJob Description\nEssential Functions\nBackroom Operations & Production Management\nOversee daily backroom operations, including full ownership of the donor door, to ensure a clean, organized, and mission aligned environment that drives operational excellence.\nEnsure a smooth workflow from donor door intake through sorting, processing, and product placement on the sales floor.\nManage production flow, including quality control, inventory movement, and trailer readiness.\nEnsure the store puts out the right items at the right price and at the right time through accurate pricing.\nAlign production output with sales performance and inventory needs.\nMaximize the value of donations through efficient processing and strong donor stewardship.\nEnsure an excellent donor experience through friendly, efficient, and respectful service at the donor door.\nSupport eCommerce by identifying and routing items that meet online standards.\nPlan, schedule, assign and direct work of the team, adjusting as needed, to achieve sales, service, production, labor efficiency, and profit objectives.\nPerformance Execution & KPI Accountability\nLead daily production huddles to review performance, identify gaps, and set priorities.\nHold the team accountable to key performance indicators, including production, yield, sell through, quality, and quotas.\nMaintain accurate reporting and ensure performance metrics are visible and actionable.\nDrive operational excellence by addressing performance gaps quickly and leading continuous improvement efforts.\nEnsure store performance meets financial targets and key metrics based on annual and quarterly operating plans.\nReinforce expectations through consistent follow-up and coaching.\nPeople Leadership & Development\nDirectly supervise, coach, and develop backroom team members and Leads.\nConduct training, performance feedback, corrective action, and development planning in alignment with HR policies.\nBuild a positive, inclusive team culture that fosters accountability, engagement, and retention.\nSupport cross-training to ensure operational coverage and business continuity.\nCompliance, Safety & Risk Oversight\nEnsure adherence to policies, procedures, and operational standards.\nMonitor donation intake and production activities to ensure accuracy, quality standards, and compliance with policies and procedures.\nSupport loss prevention by maintaining awareness and addressing concerns promptly.\nStore Leadership & Operational Support\nServe as a key member of the store leadership team, collaborating across functions to meet store goals.\nProvide on floor leadership that models professionalism, accountability, and operational excellence.\nSupport cross training and operational continuity during staffing or business needs.\nParticipate in audits, projects, and initiatives that strengthen store performance.\nMaintain a flexible schedule, including evenings, weekends, and holidays.\nPerform other duties as needed to support overall store operations, operational effectiveness, and leadership priorities.\nMinimum Qualifications\nRequired Skills\nEducation\nHigh School Diploma or equivalent required.\nAssociate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field preferred.\nExperience\nTwo to three years of supervisory or lead experience in production, warehouse, retail, or logistics environments required.\nKnowledge and Skills\nExcellent oral and written communication skills.\nStrong leadership, coaching, and people-management skills.\nStrong organizational skills with the ability to manage multiple priorities and maintain accuracy in a fast-paced environment.\nDemonstrates knowledge of production, inventory, and quality control processes, with the ability to compile, interpret, and analyze operational data for reporting and continuous improvement.\nAbility to learn and apply new processes, systems, equipment, and operational procedures.\nAbility to lead and motivate a diverse team while promoting a positive, inclusive work culture grounded in our Mission and TRUE Core Values.\nAbility to provide strong donor service, ensuring safe, friendly, and efficient interactions at the Donor Door.\nAbility to interpret and meet production metrics, KPIs, and performance goals.\nAbility to identify quality standards, classify goods accurately, and ensure compliance with CPSC and public protection requirements.\nWorking knowledge of basic computer applications, including Outlook, Word, Excel, and online product research.\nAbility to operate a forklift (Must obtain forklift certification. Training and certification are provided by the organization.)\nMust have reliable transportation to perform job duties; i.e.travel to other Goodwill locations and/or make bank deposits as needed.\nValid driver’s license required.\n Preferred Education / Experience / Knowledge & Skills / Certifications & License\nAssociate’s degree in business, Logistics, Supply Chain, Retail Management, or a related field; or four (4) years of supervisory experience in retail, warehouse, logistics, or production environments.\nExperience in fast-paced, high-volume operations preferred.\nPrior retail, nonprofit, or mission-based organization experience preferred.\nExperience supporting or working alongside eCommerce operations is a plus.\nPrevious experience training, coaching, or developing staff strongly preferred.\nBilingual language skills.","description_format":"text","description_chars":6445,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Fashion Design","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-23T01:07:57Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":26,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/giveit2goodwill-retail-assistant-store-manager-backroom-operations","json_url":"https://alion.io/job/giveit2goodwill-retail-assistant-store-manager-backroom-operations.json","meta":{"generated_at":"2026-10-28T15:05:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20430,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2640454},"rest":"https://alion.io/mcp/rest/get_company?id=2640454"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgiveit2goodwill-retail-assistant-store-manager-backroom-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgiveit2goodwill-retail-assistant-store-manager-backroom-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgiveit2goodwill-retail-assistant-store-manager-backroom-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/giveit2goodwill-retail-assistant-store-manager-backroom-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgiveit2goodwill-retail-assistant-store-manager-backroom-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3122331}},{"tool":"search_jobs","arguments":{"company":"giveit2goodwill.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3122331},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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