HME Delivery Technician

The HME Delivery Technician at Give Home Medical Equipment is responsible for the timely and efficient delivery, setup, and demonstration of home medical equipment (HME) and durable medical equipment (DME) for patients in their homes. This role involves educating patients and caregivers on the proper use and maintenance of equipment, ensuring safety and compliance with all regulatory standards.

The HME Delivery Technician is an "on-call" position, requiring availability before or after regular business hours and on weekends to meet patient needs.

Responsibilities

• Deliver, set up, and assemble various types of home medical and durable medical equipment (HME/DME), including hospital beds, wheelchairs, oxygen concentrators, CPAP devices, and other related equipment, at patients' homes.
• Provide thorough education to patients and caregivers on the proper use, maintenance, and safety precautions for the equipment delivered.
• Conduct equipment checks to ensure functionality and safety prior to delivery and setup.
• Clean, disinfect, and perform functional checks on all medical equipment before and after delivery.
• Perform routine maintenance and troubleshooting of equipment, both at the patient's home and upon return.
• Respond to emergency and on-call requests for equipment delivery, repair, or replacement, including during nights, weekends, and holidays.
• Document patient interactions, including the services provided, equipment setup, patient education, and any outcomes related to care.
• Complete and maintain accurate documentation of all deliveries, setups, patient education, and equipment maintenance according to company procedures and regulatory requirements.
• Ensure compliance with company policies, manufacturer guidelines, and federal and state regulations related to HME/DME services.
• Collaborate with warehouse staff to ensure proper inventory tracking, equipment availability, and timely delivery schedules.
• Report any malfunctions, repairs, or patient concerns to management and take immediate steps to resolve issues.
• Maintain a clean and organized delivery vehicle and ensure proper handling and storage of equipment during transport.
• Assist with special projects and perform other duties as assigned.
• Position may involve potential exposure to hazardous chemicals, blood, or other potentially infectious materials. Wearing personal protective equipment (PPE) may be required.

Qualifications

• High school diploma or GED required.
• Maintain current and valid certification as a Assistive Technology Practitioner in the State of Tennessee required.
• Minimum of 1-2 years of experience in a medical equipment delivery, maintenance, or similar role is preferred.
• Detailed knowledge of how to set up, assemble, and troubleshoot hospital beds, wheelchairs, oxygen concentrators, CPAP supplies, and other HME/DME.
• Strong ability to interact compassionately and professionally with patients and caregivers, providing clear instructions and support.
• Ability to lift and move heavy equipment (up to 75 pounds) and work in a physically demanding environment.
• On-Call Availability: Must be able to work a flexible schedule, including nights, weekends, and holidays, to meet patient needs.
• Effective verbal and written communication skills to document deliveries, educate patients, and communicate with team members.
• Ability to troubleshoot equipment issues and resolve them quickly in the field.
• Valid driver’s license and clean driving record; must be able to safely operate and maintain a delivery vehicle.

Benefits

• Mileage Reimbursement
• Competitive benefit plans
• Monthly cell phone reimbursement
• 1099 Employment
• Being a part of a growing company
• Working with incredible patients and their families