Medical Technical Writer

POSITION PURPOSE

The Medical Technical Writer is responsible for providing accurate and comprehensive guidance to patients through detailed medical narratives and claims documentation. This role ensures organizational excellence, maintains patient confidence, and aligns expectations with realistic outcomes. The Technical Writer plays a critical role in supporting and securing successful claim, durable medical equipment, and home health care (HHC) and approvals, while fostering patient engagement and nurturing strong stakeholder relationships. Their relentless pursuit of success and unwavering commitment to patient advocacy define their role.

Responsibilities

• Create medical and legal documentation with accuracy and a focus on fostering positive relationships with healthcare professionals and other stakeholders.
• Efficiently manage a high volume of claims on a weekly basis, producing 50-60 letters per month.
• Provide continuous support by reviewing patient records and identifying additional health issues to maximize claim approvals and benefits.
• Maintain high standards to build and sustain patient trust.
• Clearly communicate to ensure that patient expectations are aligned with what is realistically achievable.
• Apply technical skills, including application of health science literature, to secure prompt and successful claim approvals.
• Foster patient satisfaction and engagement through effective communication and consistent support.
• Build and maintain strong collaborative relationships with stakeholders.

Qualifications

• Bachelor’s degree in Healthcare Administration, Biology, Nursing, Epidemiology, Public Health or related field preferred.
• A minimum of 2 years of experience in a healthcare setting is required, preferably in coordinating and managing patient documentation, medical writing, medical terminology, or in a healthcare administration role.
• Familiarity with healthcare programs and benefits, particularly the Department of Energy Employees Occupational Illness Compensation (DEEOIC) program, is preferred.
• Proficiency in Microsoft Office Suite and other relevant software is required.

Benefits

• Hybrid work environment (after introductory period)
• Company holidays, floating holiday, and birthday holiday
• $100 monthly cellphone reimbursement
• $150 Lifestyle Reimbursement annually (may be for gym/fitness memberships, Costco/Sam’s Club memberships, Amazon Prime memberships, and more)
• Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents
• Tuition Reimbursement Program
• Employee Assistance Program
• Employee Appreciation Program
• Company Provided Snacks & Drinks Daily in Office Kitchen
• Vacation (PTO) and Sick Days
• Competitive benefit plans
• Company paid STD and LTD
• 401(k) with matching
• Being a part of a growing company!
• Working with incredible patients and their families!