{"id":1293916,"url":"https://alion.io/job/givzey-support-specialist","title":"Support Specialist","company":{"id":2077569,"name":"Givzey","domain":"givzey.com","url":"https://alion.io/company/givzey","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":123000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":209},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Jira","optional":false},{"name":"Zendesk","optional":false},{"name":"Machine Learning","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-03-11T14:53:23Z","employer_posted_date":"2026-03-11","last_verified_at":"2026-10-15T23:28:46Z","board_verified":true,"closed_at":null,"days_open":218,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":217},"description":"About Us\nWe’re a fast-growing tech startup on a mission to revolutionize fundraising through the power of AI and machine learning. Our autonomous fundraising platform empowers nonprofit organizations, schools, and mission-driven teams to raise more money with less effort-turning data into action and intention into impact.\nAs our Version2 product and customer base continue to scale, we’re looking for a Support Specialist to deliver exceptional customer experiences while helping build and mature a best-in-class support function. This role sits at the intersection of customer empathy, operational rigor, and technical problem-solving.\nWhat You’ll Do\nCustomer Support & Relationship Building\nServe as a primary point of contact for Version2 customer support inquiries, delivering thoughtful, timely, and high-quality responses\nBuild trusted relationships with customers by clearly explaining issues, solutions, and next steps\nTroubleshoot customer-reported issues, including data discrepancies, file formatting challenges, and system behavior questions\nProvide proactive guidance to help customers get the most value from Version2\nInternal Collaboration & Operations\nPartner closely with Customer Success Managers and the Operations team to ensure seamless customer handoffs and shared context\nIdentify potential product bugs, data issues, or technical gaps and create clear, actionable Jira tickets for Engineering\nCollaborate cross-functionally to resolve issues efficiently while keeping customers informed throughout the process\nParticipate in shared on-call coverage during holidays as part of a growing support team\nSupport Tooling & Knowledge Management\nOwn and continuously improve our support tooling (HelpScout), including workflows, tagging, reporting, and automation\nIdentify, create, and maintain knowledge base articles to empower customers and reduce repeat support requests\nAnalyze support trends to surface insights, recurring issues, and opportunities for product or process improvements\nProcess Improvement & Scale\nHelp define, document, and refine Version2 support processes as the product and customer base grow\nContribute to building an industry-leading support experience that scales efficiently without sacrificing quality\nLay the groundwork for future support growth, including documentation, tooling, and operational best practices\nWhat We’re Looking For\n3-5 years of experience in a customer support, technical support, or customer-facing operations role, ideally in a SaaS or tech startup environment\nA strong bias toward white-glove service, with a mindset of ownership and follow-through that goes beyond resolving tickets to delivering exceptional customer experiences\nExperience investigating data issues and understanding how relational databases are structured and used\nComfort working with flat files delivered via SFTP and API integrations, investigating data issues end-to-end and communicating findings clearly to both customers and internal teams\nModerate technical aptitude, with the ability to distinguish between customer workflow issues and true technical problems\nExperience working with support platforms such as HelpScout, Zendesk, Intercom, or similar tools\nStrong organizational skills and the ability to manage multiple issues and priorities simultaneously\nA collaborative, ownership-driven mindset with a focus on operational excellence\nNice-to-Have\nSQL experience or familiarity (not required)\nExperience working with Jira or other issue-tracking tools\nBackground supporting AI-driven, data-heavy, or automation-focused products\nExperience in nonprofit, higher education, or fundraising technology\nWhy Join Us?\nBe part of a mission-driven team obsessed with doing the best work of their lives and redefining the future of fundraising\nThe opportunity to work alongside colleagues who hold each other accountable and genuinely care about their contributions\nPlay a critical role in shaping the customer experience and support function for a high-growth, fast-paced company\nWork in a cross-functional role where your input is critical to company success and growth\nCompetitive salary, strong benefits, and a remote-first culture\nOpportunity to grow into expanded ownership as the support function 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