{"id":2626355,"url":"https://alion.io/job/gladia-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":63308,"name":"Gladia","domain":"gladia.io","url":"https://alion.io/company/gladia","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":75000,"currency":"EUR","period":"year","gross":null,"usd_annual":83409},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Speech Recognition","optional":false},{"name":"Voice Agents","optional":false}],"status":"live","first_seen_at":"2026-10-15T13:06:22Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-19T04:53:18Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About Gladia\nGladia builds theaudio AI infrastructure behind the new generation of voice products. Our mission is to give every voice platform true conversational intelligence - theaudio infrastructure that understands every conversation, turning voice into the world's most valuable data layer.\nOur API turns real-world conversational audio into accurate, structured, real-time output - powered by our proprietary Solaria ASR, across 100+ languages, with industry-leading latency.\nHundreds of companies build their voice products on Gladia - from meeting assistants and voice agents to sales-enablement and contact-center platforms. We started in Paris, our growth isdeveloper-led and heavily US-driven (and we're going after the US market hard).\nHeadquartered in vibrant tech hubs like Paris andNew York City, Gladia has been acquired byOVH Groupe - Europe's leading cloud provider - and now operates as a fully autonomous brand and company within the Group.\nWe're guided by four values:\nHonest - Say the real thing, kindly.\n\nSmart - Work smart, ship fast.\n\nBuilders - Own your scope, build to last.\n\nCaring - Support people, take pride in the craft.\n\nThe role\nWe're looking for aSenior Customer Success Manager to own the relationship with our most strategic customers and make sure they succeed at every step - from onboarding and integration to adoption and long-term value.\nYou'll be the main point of contact for our customers' technical and product teams, helping them understand, adopt, and scale with our API. The role is hands-on and cross-functional: you'll work closely with Sales, Support, Product, and Engineering to drive customer outcomes.\nWe're an API-first company, so we're looking for someone who thrives in a technical environment and is obsessed with customer value, satisfaction, and retention.\nWhat you'll do\nBuild a Customer Success structure that works\nBe our customers’ day-to-day point of contact and give them the support they need, when they need it\n\nSet up and improve our CS playbooks, onboarding flows, tooling, and metrics\n\nOwn the customer lifecycle\nLead end-to-end onboarding for new accounts: setup, training, integration, and early activation\n\nRun regular check-ins with your customers, plus business reviews (QBRs) to show the value they get from Gladia\n\nMonitor usage and proactively support customers to drive adoption and remove friction\n\nCatch churn early\nBuild a system that surfaces early signs of churn (usage drops, health scores, support signals)\n\nAct on those signals quickly to keep customers healthy and satisfied\n\nUnderstand each customer’s goals and help them reach them faster with Gladia\n\nBe the customer’s ears inside Gladia\nCollect customer needs and feedback, and bring them to Product in a structured way to shape the roadmap\n\nKnow our roadmap well and dig into it to give customers clear answers on what’s coming\n\nBecome a trusted advisor to technical stakeholders, product leads, and executives\n\nWho you are\n4-7+ years in Customer Success or Technical Account Management\n\nPrevious experience with an API-first or developer-facing product\n\nObsessed with customer satisfaction and retention: you spot risks before they happen, make sure customers get maximum value from the product, and build long-term, trust-based relationships\n\nYou've managed a portfolio of strategic or enterprise customers and driven measurable value for them\n\nExcellent communicator - you know how to talk to developers, product managers, and executives\n\nOrganized, autonomous, and process-driven - you're always two steps ahead\n\nFluent English; French is a plus\n\nWhat Gladia offers\nThe compensation offered is based on seniority and experience, and would typically range from €50K to €75K base salary\n\nHybrid work from our offices in the heart of Paris (no compulsory office days)\n\nLunch vouchers (approx. 200€/month)\n\nAn allowance of 360€/year for your sports activities\n\nAn allowance of 300€ for the adaptation of your workstation\n\nHealth insurance (100% coverage) and a pension contract for you & your family\n\nFlexible vacation policy\n\nPlease submit your application in English. It’s our company language so you’ll be speaking lots of it if you join.\nWe treat all candidates equally - if you’re interested please apply through our careers portal.","description_format":"text","description_chars":4283,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible vacation policy","Health insurance","Hybrid work","Sports activities"],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Speech & Audio AI","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-15T15:12:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":22,"reasons":["conf:0","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":83409,"is_top_pay":false},"html_url":"https://alion.io/job/gladia-senior-customer-success-manager","json_url":"https://alion.io/job/gladia-senior-customer-success-manager.json","meta":{"generated_at":"2026-10-19T06:29:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4136,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":63308},"rest":"https://alion.io/mcp/rest/get_company?id=63308"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgladia-senior-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgladia-senior-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgladia-senior-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/gladia-senior-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgladia-senior-customer-success-manager"}]}