{"id":3194136,"url":"https://alion.io/job/glanbia-customer-service-representative","title":"Customer Service Representative","company":{"id":2223955,"name":"Glanbia","domain":"glanbia.com","url":"https://alion.io/company/glanbia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1152},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-06T02:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-28T01:00:40Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Customer Service Representative (India)\nLocation: Powai - Mumbai, MH, IN.\nOverall Responsibility / Job Purpose\nCollaborate effectively with Sales, Marketing, Finance, Quality Assurance, and other cross-functional teams to deliver world-class customer service.\nServe as a single point of contact for both internal and external customers, ensuring seamless and efficient business interactions with Glanbia.\nSupport customers across the full product portfolio,with special focus on premix business, including proteins, grains, flavors, nutritional ingredients, and customized solutions.\nManage and respond to all customer inquiries promptly, accurately, and in a manner that meets or exceeds customer expectations.\nDrive a positive and dynamic customer experience through effective communication and problem resolution.\nOversee and support the complete order lifecycle, including order entry, processing, tracking, and fulfillment.\nHandle complex customer issues and exceptions during the order fulfillment process with a solution-oriented approach.\nCoordinate with internal stakeholders to ensure timely resolution of customer concerns and smooth order execution.\nContinuously monitor service quality and identify opportunities to enhance customer satisfaction and operational efficiency.\nProactively recommend process improvements that create value for both Glanbia and its customers.\nKey Tasks and Responsibilities \n Order Management & Processing\nProcess sales orders, return orders, credit notes, and debit notes accurately in SAP.\nAssist in setting up new customer accounts in line with company policies and procedures.\nReceive, review, and process customer orders efficiently while ensuring compliance with established processes and timelines.\nManage urgent or priority order releases as required to meet business needs.\nProvide internal default specifications and coordinate with Quality Assurance and customers to resolve any discrepancies until final sign-off.\nCollaborate closely with US, EU, and Asia Pacific teams to ensure timely order allocation, shipment booking, and dispatch as per agreed schedules.\nProactively communicate with customers regarding order status, delays, or shipment changes.\nSupport customers with documentation requirements, including Letters of Credit (LC), labeling, and special logistics or loading needs.\nAssist customers with labeling requirements, import permits, and provide guidance for customs clearance where applicable.\nMonitor and follow up on overdue payments in coordination with the Finance team.\nPrepare and maintain daily open order reports to effectively track and manage the order pipeline.\nConduct regular warehouse visits to supervise domestic dispatches, repacking/reorganization of import shipments, and ensure smooth execution of dispatch activities.\nTrack both import and domestic shipments and provide timely updates to relevant stakeholders.\nCustomer Complaint Management\nEnsure all customer complaints are clearly understood, properly documented, and recorded in the CRM system with supporting evidence.\nCoordinate with internal stakeholders (Quality, Sales, Operations) to investigate and resolve complaints efficiently.\nMaintain continuous follow-up with customers and internal teams until resolution, ensuring customer satisfaction.\nProvide timely updates to customers on complaint status and progress until closure.\n\nCommercial & Customer Support\nSupport the commercial team in building and maintaining strong customer relationships.\nRespond to customer inquiries by providing accurate information on products, services, and relevant documentation (e.g., quotations, contracts, technical data).\nCollect demand forecasts (especially for key accounts) and coordinate with Planning to ensure timely order placement and fulfillment.\nCommunicate with Planning Managers regarding any changes to agreed shipment timelines.\nAssist in organizing and supporting trade shows, promotions, and customer engagement events.\nProvide translation support for regulatory or customer-required documents (e.g., GB methods) as needed.\nSupport business development initiatives and distributors in driving secondary sales.\n\nLogistics, Samples & Inventory Management\nMaintain databases using Microsoft Office tools for import shipments, secondary sales, outstanding payments, and other business requirements.\nMaintain and update customer master data in ERP systems.\nRequest and manage promotional sample orders from global manufacturing locations via ERP.\nCoordinate import and customs clearance of promotional samples into India.\nMaintain inventory of promotional samples at the India office, including stock tracking and storage.\nHandle packing, repacking (if required), and dispatch of samples to customers, including urgent hand deliveries when necessary.\nCoordinate with courier and logistics partners for dispatch of samples and commercial shipments.\nManage third-party warehouse operations, ensuring proper stock levels, storage conditions, and inventory accuracy.\n\nOperations, Compliance & Administration\nCoordinate with printing agencies for promotional materials and office stationery requirements.\nManage general administrative and back-office operations at the Mumbai office.\nMaintain expense records for administrative activities.\nArrange travel logistics (air tickets, hotels, local transportation) for company personnel.\nDevelop and manage alternative vendors/solutions to ensure smooth operations.\nCoordinate, supervise, and manage relationships with external vendors supporting the business.\nEnsure compliance with FSSAI regulations and other applicable government requirements related to office, warehouse, and operations.\nWork closely with importers/distributors on purchase orders, advance payments, and documentation for regulatory compliance.\nEnsure proper handling and compliance of import documentation.\nCoordinate with Customs House Agents (CHA) for timely clearance of import shipments.\nTrack shipment delivery and coordinate with importers and logistics partners to ensure timely delivery to customers.\nFollow up with customers and partners for overdue payments and pending actions.\nEvents / Shows\nProvide operational and coordination support for marketing events, exhibitions, and trade shows.\n\nGeneral\nUndertake additional tasks and responsibilities as assigned by the line manager from time to time.\nQualifications & Experience Requirements\nEducation\nBachelor’s degree in Supply Chain, Logistics, or a related field (preferred).\nExperience Required\n3-5 years of experience in customer service, order management, supply chain, international trade, or a related function.\nPrior experience in the food ingredients industry and/or B2B environment is preferred.\nKnowledge, Skills & Abilities\nQuick learner with a strong results-oriented mindset and the ability to adapt in a fast-paced environment.\nStrong command of English, both written and verbal.\nExcellent interpersonal and communication skills, with the ability to collaborate effectively across cross-functional teams and with customers.\nExperience in managing overseas/international customers is an added advantage.\nWorking knowledge of ERP/MRP systems (e.g., SAP) for order processing is preferred.\nProficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.\nAbility to communicate clearly and persuasively in both positive and challenging situations.\nAbility to interact professionally with stakeholders at all organizational levels.\nStrong organizational skills with the ability to manage multiple, changing, and sometimes conflicting priorities while maintaining attention to detail.\nAbility to work independently with minimal supervision while maintaining high productivity.\nStrong team orientation with demonstrated problem-solving capabilities.\nAbility to prepare routine reports, documentation, and correspondence accurately.\nPersonality & Characteristics\nPositive, resilient, and able to remain calm under pressure or in challenging situations.\nHighly motivated and goal-oriented, with a strong commitment to achieving team and organizational objectives.\nLanguage, Computer & Numeracy\nProficiency in written and spoken English is essential.\nStrong working knowledge of MS Office tools (Word, Excel, Outlook, PowerPoint).\nGood numerical and analytical skills to support reporting and data tracking activities.\nWorking Conditions\nWillingness to work flexible hours, including overtime when required to support business needs.\n\nAt Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, or disability status.\nAt Glanbia our culture will celebrate individuality, knowing that together we are more.","description_format":"text","description_chars":8961,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Nutrition","Food Ingredients"],"lifecycle":[{"event":"open","at":"2026-10-24T03:40:11Z"}],"visa":[],"liveness":{"score":46,"band":"ok","label":"Likely open","p_open":1,"p_active":0.832,"p_room":0.55,"age_days":21,"expected_fill_days":21,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/glanbia-customer-service-representative","json_url":"https://alion.io/job/glanbia-customer-service-representative.json","meta":{"generated_at":"2026-10-28T05:15:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6919,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2223955},"rest":"https://alion.io/mcp/rest/get_company?id=2223955"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglanbia-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglanbia-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglanbia-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/glanbia-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglanbia-customer-service-representative"}]}