{"id":3194044,"url":"https://alion.io/job/glanbia-it-operations-manager","title":"IT Operations Manager","company":{"id":2223955,"name":"Glanbia","domain":"glanbia.com","url":"https://alion.io/company/glanbia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Downers Grove, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":137000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4830},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-10-18T02:00:00Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-27T08:54:11Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"We are Glanbia, a better nutrition company, home to consumer brands and ingredients that help people around the world feel strong, nourished, and to perform well at any age. We play into the growing market trends of active lifestyles and, health and wellness!\nWe are hiring an IT Operations Manager who will be responsible for overseeing the IT Operations team and ensuring the delivery of high-quality on site (office, warehouse, plant) IT support services across the organization. You will partner with the Cloud & Infrastructure Platform Owners to develop a future roadmap and strategy for the IT Operations service delivery and will act as an interaction point with the Technology Value Stream Product Owners to maintain and enhance service quality.\nKey responsibilities:\nDevelop and maintain the On-Site IT Operations support vision, future roadmap, and strategy to achieve greater efficiency and service quality.\nBuild and manage relationships with key business stakeholders across Glanbia facilities worldwide on IT technical services.\nManage the on-site IT support teams, including On-site IT Operations Leads, to ensure efficient and effective service delivery.\nCollaborate with Technology Value Stream Product Owners, Technology Service Platform Owners, and Managed Service Providers t(BT, Verizon, DXC, Ergo etc) to align support services and project delivery with business needs and objectives.\nMonitor and evaluate the performance of the On-site IT Operations team, ensuring adherence to internal service level agreements (SLAs) and organizational standards.\nAct as the ultimate escalation point for issues related to on-site IT support, to drive timely resolution of issues.\nDevelop and implement strategies to improve the quality and efficiency of On-site IT support services.\nProvide direct line management for 3 IT Operations leads, including assignment of work where necessary, coaching, mentoring, and guiding professional development \nEnsure compliance with IT policies, technical standards, security standards, and regulatory requirements in all on-site support activities. Support the IT Operations teams with audit-related information gathering activities.\nPrepare and present reports on service performance, team metrics, and improvement initiatives to senior management.\nPrepare, present and manage opex and capex budgets for on-site IT services.\nStay updated on industry trends and best practices in IT support to drive innovation and service excellence.\nEducation/Experience:\nBachelor’s degree in Information Technology, Computer Science, or a related field\n8+ years of experience in IT support or service management, with at least 3 years in a leadership role.\nProven experience in managing and mentoring IT support teams, with a focus on on-site support for Datacenters, office environments, and end-user technology.\nFamiliarity with IT security, compliance, and governance requirements.\nExperience with Agile or other project management methodologies is a plus.\nWhat we would like to offer you:\nThe opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, generous family leave policy, health & dental plan, competitive salary, 401K. Apply now and make a difference in the world of health and wellness! Glanbia provides a reasonable range of compensation for roles; the annual salary for this role is $140,000 - $190,000 plus an annual bonus. This range may not be applicable to other locations and targeted salary is midpoint of range. Factors that could be used to determine your actual salary may include your specific skills, years of experience and comparison to current employees already in this role.\nAt Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a wide variety of candidates, and we will give your application consideration, without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.\nAt Glanbia our culture will celebrate individuality, knowing that together we are more.","description_format":"text","description_chars":4258,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Continuous learning","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sports Nutrition","Food Ingredients"],"lifecycle":[{"event":"open","at":"2026-10-24T03:40:11Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.884,"p_room":0.9,"age_days":9,"expected_fill_days":26,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/glanbia-it-operations-manager","json_url":"https://alion.io/job/glanbia-it-operations-manager.json","meta":{"generated_at":"2026-10-27T15:37:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4512,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2223955},"rest":"https://alion.io/mcp/rest/get_company?id=2223955"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglanbia-it-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglanbia-it-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglanbia-it-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/glanbia-it-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglanbia-it-operations-manager"}]}