{"id":3690461,"url":"https://alion.io/job/glanbia-on-site-it-support-engineer","title":"On-Site IT Support Engineer","company":{"id":2223955,"name":"Glanbia","domain":"glanbia.com","url":"https://alion.io/company/glanbia","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-03T16:18:58Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T07:35:52Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"On-Site IT Support Engineer\nGlanbia Business Services\nJoin this dynamic team focused on delivering better nutrition for every step of life’s journey\n\nRole Summary\n\nThe On-Site IT Support Engineer is responsible for providing hands-on technical support for on-site office IT infrastructure and technology.\nThis role involves acting as remote hands to resolve local infrastructure-related issues, handling the installation and decommissioning of both office hardware and end-user technology hardware, and ensuring the smooth operation of IT systems and equipment in office environments.\nThey will also manage IT onboarding and offboarding processes, including the distribution and collection of end-user devices, and provide technical support for corporate events and local site-specific technology.\n\nKey Accountabilities\n\nHandle the installation, configuration, and decommissioning of end-user technology hardware, including laptops, desktops, tablets, smartphones, printers and peripherals.\nProvide on-site IT support for office corporate events, ensuring the functionality of IT and AV systems, including video conferencing (VC) units and telephony equipment.\nManage IT onboarding and offboarding processes, including the distribution, setup, and collection of end-user devices.\nSupport local site-specific technology, such as digital signage, printers, lab equipment, and other specialised systems.\nConduct routine inspections and maintenance of IT infrastructure to ensure optimal performance and compliance with standards.\nCollaborate with central IT teams and Manage Service Providers to execute tasks and resolve issues requiring on-site intervention. Act as remote hands to support the resolution of technical related issues, including troubleshooting and hardware replacements.\nDocument and report on activities, including hardware installations, decommissions, and issue resolutions, following established IT asset management processes.\nEnsure adherence to IT security and compliance policies during all on-site activities.\nPhysically maintain local site IT infrastructure, including servers, UPS, and other end-user equipment as required.\nProvide excellent customer service and technical support to end-users and stakeholders during corporate events and day-to-day operations.\n\nBusiness Stakeholders\n\nBusiness Process Owners\nBusiness Users/End Users\n\nIT Stakeholders\n\nOn-Site IT Support Manager\nOn-Site IT Support Lead(s)\nCore Infrastructure Platform\nWorkplace Services Platform\nNetwork Services Platform\nTechnology Value Stream Product Owner(s)\nTechnology Value Stream Business Analyst(s)\nService Desk\nInformation Security Function\n\nOther\n\nThird-party providers (e.g., partner services, managed services)\n\nQualifications and Experience\n\nEducation & Professional Qualifications\n\nBachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.\nRelevant certifications such as CompTIA A+, Network+, or equivalent are highly desirable.\nITIL Foundation certification is a plus.\n\nPrior Experience & Technical Knowledge\n\n5+ years of experience in IT Support, with a focus on on-site support for office environments, and end-user technology.\nHands-on experience with the installation, configuration, and decommissioning of IT hardware, including infrastructure and end-user devices.\nProven experience in supporting IT infrastructure for corporate events, including video conferencing (VC) systems and telephony equipment.\nStrong understanding of IT infrastructure, including networking, telephony, and AV systems.\nFamiliarity with datacentre operations, including cabling, racking, and hardware troubleshooting.\nExperience managing IT onboarding and offboarding processes, including device distribution and collection.\nExcellent problem-solving and troubleshooting skills, with the ability to resolve technical issues efficiently.\nStrong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.\nExperience working in a fast-paced, dynamic environment with shifting priorities.\n\nKey Technical & Leadership Capabilities\n\nTECHNICAL CAPABILITIES & SKILLS\n\nOn Site IT Support\n\nProvides hands-on support for resolving on-site issues, including hardware troubleshooting and replacements.\n\nHardware Installation and Decommissioning\n\nInstalls, configures, and decommissions infrastructure and end-user technology hardware.\n\nOffice IT Support\n\nSupports and maintains office IT infrastructure, including network devices, telephony systems, and end-user equipment.\n\nCorporate Event IT Support\n\nEnsures seamless IT and AV functionality for corporate events, including video conferencing and telephony systems.\n\nLocal Site Technology Support\n\nProvides support for local site-specific technologies, such as digital signage and lab equipment.\n\nIT Onboarding and Offboarding\n\nManages the distribution, setup, and collection of end-user devices during onboarding and offboarding processes.\n\nCollaboration with Remote Teams\n\nWorks closely with remote IT teams to execute tasks and resolve issues requiring on-site presence.\n\nGovernance and Compliance\n\nEnsures adherence to IT governance and compliance policies during all on-site activities and supports site-related audit information gathering activities.\n\nDocumentation and Knowledge Sharing\n\nMaintains detailed records of activities, including hardware installations, decommissions, and issue resolutions.\n\nCustomer Service\n\nProvides excellent technical support and customer service to end-users and stakeholders.\n\nLEADERSHIP CAPABILITIES\n\nDrive Strategic Impact\n\nTranslates organizational strategy into team strategy using data-driven insights to make effective decisions and take calculated risks, while building strong customer/consumer relationships.\n\nAct with Agility\n\nIntroduces change initiatives to address changing business needs by working effectively through uncertainty and with unstructured teams and environments.\n\nEmpower Others\n\nDevelops a future pipeline of talent by proactively assessing capabilities and creating development goals that leverage effective coaching, delegation, and autonomy.\n\nLead Inclusively\n\nCreates a psychologically safe environment that removes divides, drives collaboration, and fosters a culture of respect and curiosity.\n\nInnovate with Courage\n\nEncourages team to build new capabilities, explore new ideas and emerging technologies, and engage in a constructive approach to lessons learned.\n\nCommunicate with Purpose & Vision\n\nDelivers inspirational communications that mark progress toward archiving organizational vision, cultivate a sense of shared purpose, and build buy-in with key stakeholders.\n\nIf you think you have what it takes, but don't necessarily meet every single point on the job description, please apply!\nWhere and How You Will Work\nThe opportunity will be based in Waterside, Citywest with onsite working.\nWhat We Would Like to Offer You\nThe opportunity to develop your career on a global stage, continuous learning through an on-demand learning platform, and a competitive compensation package including staff discounts, health, competitive salary.\nAbout Glanbia\nGlanbia is a better nutrition company with three divisions: Performance Nutrition, Health & Nutrition and Dairy Nutrition. Collectively and with our partners we offer an incredible breadth of expertise in nutrition. We employ a team of 5,800 people, work with global food and beverage companies, and sell our award-winning and market-leading brands and ingredients in more than 100 countries worldwide.\nAt Glanbia, we celebrate diversity, because we know that our individual strengths make us stronger together. We welcome and encourage interest from a variety of candidates. 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