{"id":2770960,"url":"https://alion.io/job/glauben-technologies-nice-cxone-developer-contact-center-solutions","title":"NICE CXone Developer - Contact Center Solutions","company":{"id":3800360,"name":"Glauben Technologies","domain":"glaubentechnology.com","url":"https://alion.io/company/glauben-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India","Chennai, India","Bengaluru, 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across voice and digital channels, ensuring high-quality customer experience and system performance.\n\nKey Responsibilities : \n\nCXone Development & IVR Design : \n\n- Develop and maintain CXone Studio scripts for voice and digital channels.\n\n- Design, build, and optimize IVR call flows, routing logic, and ACD configurations.\n\n- Implement business workflows, data dips, and backend integrations within CXone.\n\nIntegration & Backend Connectivity : \n\n- Develop integrations between CXone and enterprise systems (CRM, databases, ticketing tools) using REST APIs, Web services, and middleware.\n\n- Handle authentication mechanisms (OAuth2, tokens, API keys) for secure integrations.\n\n- Work on real-time and batch data exchange for call routing and reporting.\n\nOmnichannel & Automation Development : \n\n- Build and support digital channels (chat, email, SMS, bots) in CXone.\n\n- Implement virtual agents/chatbots and automation workflows.\n\n- Enable AI/NLP-based solutions using tools like CXone Bot Builder, Dialogflow, or similar.\n\nSystem Configuration & Optimization : \n\n- Configure and optimize skills, routing strategies, agent scripting, and call handling logic.\n\n- Analyze call flows and optimize for First Call Resolution (FCR), call containment, and customer experience improvement.\n\nProduction Support & Troubleshooting : \n\n- Provide L2/L3 support for CXone issues related to call flows, integrations, and routing.\n\n- Troubleshoot call routing failures, API integration issues, and voice/latency issues.\n\n- Participate in release deployments, testing, and change management.\n\nTech Stack : \n\n- NICE CXone : CXone Studio, IVR Design, ACD Configuration.\n\n- Programming : JavaScript, TypeScript, REST APIs, JSON.\n\n- Telephony : SIP, CTI, Call Routing.\n\n- Platforms : Avaya, Cisco, Five9, WebEx.\n\nTotal Experience : 4-9 years\n\nSkills\nNICE Actimize, CxOne, IVR, IVR Apps, API Integration, IT Automation, System Configuration, Production Support, 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