{"id":2478400,"url":"https://alion.io/job/glean-customer-advocacy-manager","title":"Customer Advocacy Manager","company":{"id":1973,"name":"Glean","domain":"glean.com","url":"https://alion.io/company/glean","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":107,"ghost_share":0.299,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":90,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mountain View, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":139000,"max":149000,"currency":"USD","period":"year","gross":null,"usd_annual":149000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Asana","optional":false},{"name":"GitHub","optional":false},{"name":"Google Workspace","optional":false},{"name":"Knowledge Graph","optional":false},{"name":"LLM","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Salesforce","optional":false},{"name":"ServiceNow","optional":false},{"name":"Zendesk","optional":false},{"name":"GDPR","optional":true}],"status":"live","first_seen_at":"2026-10-13T19:23:17Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-21T21:45:16Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":7},"description":"About Glean:\nGlean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles.\nAt its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level.\nRecognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality.\nIf you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more. You'll be deeply embedded where people get things done. You'll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.\nAbout the Role:\nGlean is seeking a Customer Advocacy Manager to join our Marketing Team and help build a world-class customer advocacy engine. As a Customer Advocacy Manager, you’ll partner closely with Sales, Customer Success, Product Marketing, and Comms/PR to support our reference request desk, support the production of compelling customer stories, coordinate speakers for events, and drive reviews and social proof- turning customer proof into stories that move markets and bringing measurable outcomes to life. \nYou will: \nReference Desk\nSupport intake, qualification, and fulfillment of sales and marketing reference requests; uphold SLAs and provide clear status updates to stakeholders.\nMaintain accurate referenceability, approvals, and logo rights; coordinate with customer Comms/PR and Legal to ensure compliance.\nStorytelling and content production\nAssist in sourcing, scoping, and delivering customer stories across formats: written case studies, customer films, fireside chats, blog quotes, and social snippets\nCoordinate interviews, compile notes, draft briefs, manage reviews/approvals, and track status through publication and enablement hand-off.\nCoordinate with creative vendors and internal teams on video shoots and design deliverables (briefs, schedules, releases).\nEvents, Reviews, and Social Proof\nRecruit and prep customer speakers for Glean events (ie. Glean:LIVE), webinars, and executive programs (ie. Customer Advisory Days).\nPlan and execute peer-review campaigns across platforms, channels, and events while avoiding overlapping asks and protecting the customer relationship.\nDevelop customer awards and recognition programs, including nominations, selection criteria, approvals, vendor and budget coordination, gifting, and related storytelling.\nSupport event activations that recruit advocates and gather approved proof, then extend existing advocacy into new opportunities and reusable assets.\nProgrammization\nMaintain systems of record for reference requests, customer touchpoints, stories, speakers, champions, reviews, logos, and permissions; create workflows, templates, playbooks, governance, and automation that improve efficiency and experience.\nAbout you: \nBasic Qualifications\n4+ years in customer marketing, customer reference programs, product marketing, PR/comms, or customer success in B2B SaaS.\nExcellent project coordination, organization, and attention to detail across multi-stakeholder projects. \nStrong interviewing and writing skills; able to turn raw inputs into clear, outcome-driven narratives.\nStrong executive presence \nConfident, concise communicator with internal and customer stakeholders.\nTool fluency: Google Workspace; Salesforce; project tools (e.g., Asana); comfort with spreadsheets and light data hygiene.\nPreferred Qualifications\nExperience running a customer reference desk or champion community and coordinating speakers, executive programs, webinars, conferences, or multi-city events.\nExperience producing case studies, customer videos, social content, or review campaigns and working with creative or event vendors, rewards, gifting, budgets, permissions, releases, logo rights, and communications or legal approvals.\nExperience with program analytics, CRM reporting, marketing attribution, workflow automation, or AI-powered tools, plus familiarity with enterprise AI, AI agents, and related technical and business use cases.\nLocation: \nThis role is 4 days a week our of one of our Bay Area offices (Mountain View or San Francisco) \nCompensation:\nThe standard base salary range for this position is $139,000 - $149,000 annually. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for variable compensation, equity, and benefits.\nWe offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals. When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.\nWe are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.\nAI-First Mindset at Glean:\nAt Glean, AI fluency is core to how we work and we're committed to ensuring every new hire feels confident integrating AI into their everyday work. As part of the interview process, you'll complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role. Feel free to reference any tools, platforms, or workflows you use today - prior Glean experience isn't required.\nGlobal Data Privacy Notice for Job Candidates and Applicants:\nDepending on your location, the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), or other privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available in our Privacy Policy. By submitting your application, you are agreeing to our use and processing of your data as required. US applicants and their applications are subject to arbitration of disputes as outlined in our Applicant Arbitration Agreement.\nBy clicking “Submit Application,” I confirm that I have read the Global Data Privacy Notice and the Applicant Arbitration Agreement, and I agree to the terms.","description_format":"text","description_chars":7977,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Home office"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Cybersecurity","AI Search","Knowledge Graphs"],"lifecycle":[{"event":"open","at":"2026-10-13T22:02:41Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":90,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":149000,"is_top_pay":true},"html_url":"https://alion.io/job/glean-customer-advocacy-manager","json_url":"https://alion.io/job/glean-customer-advocacy-manager.json","meta":{"generated_at":"2026-10-22T00:02:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":68,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1973},"rest":"https://alion.io/mcp/rest/get_company?id=1973"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglean-customer-advocacy-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglean-customer-advocacy-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglean-customer-advocacy-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/glean-customer-advocacy-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglean-customer-advocacy-manager"}]}