{"id":1633207,"url":"https://alion.io/job/glendimplexamericas-help-desk-administrator","title":"Help Desk Administrator","company":{"id":2769345,"name":"Glen Dimplex Americas","domain":"glendimplexamericas.com","url":"https://alion.io/company/glendimplexamericas","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cambridge, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":121},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false},{"name":"Tanium","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-29T04:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-12T21:21:42Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Compensation\nBase salary: $55,000 – $65,000\nAnnual Bonus Potential: 3% \nReason for Opening\nExisting Vacancy – Yes \nJob Summary\nReporting to the I.T. Business Relationship Manager, the Help Desk Administrator is the first point of contact, providing support to end users related to computer software and/or hardware. The Help Desk Administrator provides basic troubleshooting and support, administers system and network access, and deploys computer equipment.\nDuties & Responsibilities\nProvide rapid response to plant hardware/software issues halting/slowing manufacturing processes\nAct as a first point of contact and provide basic technical support for end-users’ inquiries related to computer hardware, software and telephone systems\nTroubleshoot routine issues in accordance with protocols and procedures\nConsult technical manuals, supplier documentation, and conduct basic diagnostics as needed\nDeploy computer equipment for staff use, ensuring the proper installation and configuration of all components and software in accordance with established procedures and instructions\nIdentify and escalate issues to senior IT staff and vendors as appropriate\nProvide excellent service by performing work in a professional, courteous and timely manner\nUse Helpdesk ticketing system and maintain accurate and complete records\nMaintain an inventory of IT equipment assigned to employees.\nMaintain an inventory of all software installed on PCs and laptops\nMonitor performance of back-ups and server-based batch processes\nAdminister system and network access rights and user accounts in accordance with network and security protocols and procedures\nProvide coaching on the basic use of computer hardware and/or software\nCollaborate with other IT staff on assigned projects and issues as required\nCollaborate with other departments in approach to service delivery\nParticipate in IT projects as required\nQualifications & Educational Requirements\nCertificate or diploma in Computer Science with a focus on computer systems technology, network administration, or a related field or equivalent experience\nStrong experience using Microsoft Windows and Office products (Word, Excel, Outlook)\nAbility to communicate technical information (written and verbal) to both technical and non-technical users\nCustomer-focused mentality; demonstrated customer service skills providing prompt and courteous support\nExcellent organizational skills including strong time management, prioritization, and the ability to manage multiple priorities\nA vertical skillset that encompasses problem identification, analysis, solution definition, results, and communication, with a strong attention to detail\nAbility to work independently, as well as part of a collaborative team approach\nPreferred:\nKnowledge of:\nDell PCs and Laptops together with HP Printers\nCisco switches\nUbiquiti Wi-Fi solution\nVeeam backup solution manager\nCloud server applications\nSAP S4 Hana/Fiori\nCloud based Cisco telephone system\nZendesk customer support software\nTanium endpoint management software\nTotal Rewards\nCore Total Rewards\nFully funded Group Benefits (medical, dental, vision, life insurance, dependent life, AD&D, short term disability, & long-term disability)\nGroup RRSP with 100% Employer Match up to 4%\nFreedom to Choose, Consult +, and Telus Pharmacy Group\nEmployee Assistance Program \nWorkplace Wellness Program\nSupport of professional memberships/certifications\nAdditional Rewards\nEducational Reimbursement Program\nEmployee Charitable Donation Program (monetary and product donations)\nEmployee Service & Recognition Awards\nReferral Bonus Program\nSummer Fridays\nEmployee Engagement Committee initiatives\nSmart casual dress atmosphere \nA unique opportunity to be a key player in a growing global organization\nAn innovative fast-paced culture focused on people","description_format":"text","description_chars":3815,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:27:15Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.757,"p_room":0.9,"age_days":13,"expected_fill_days":20,"reasons":["conf:2","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/glendimplexamericas-help-desk-administrator","json_url":"https://alion.io/job/glendimplexamericas-help-desk-administrator.json","meta":{"generated_at":"2026-10-12T22:52:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":37437,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2769345},"rest":"https://alion.io/mcp/rest/get_company?id=2769345"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglendimplexamericas-help-desk-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglendimplexamericas-help-desk-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglendimplexamericas-help-desk-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/glendimplexamericas-help-desk-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglendimplexamericas-help-desk-administrator"}]}