{"id":570935,"url":"https://alion.io/job/glia-technical-account-manager-2","title":"Technical Account Manager","company":{"id":8188,"name":"Glia","domain":"glia.com","url":"https://alion.io/company/glia","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":164000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Hallucination","optional":false},{"name":"Java","optional":false},{"name":"Jira","optional":false},{"name":"Kotlin","optional":false},{"name":"Rest API","optional":false},{"name":"WebRTC","optional":false},{"name":"WebSockets","optional":false}],"status":"live","first_seen_at":"2026-09-08T14:30:38Z","employer_posted_date":"2026-09-08","last_verified_at":"2026-10-26T17:35:40Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"About Glia\nGlia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs.\nGlia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. These banking-trained agents automate workflows across voice and digital-from front office to back office-resulting in decreased operational costs and the Universal Banker model.\nTrusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee. It’s why Glia customers quickly and confidently put Banking AI to work with measurable results from day one. More information about Glia can be found at glia.com.\nThe work\nAs a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects. This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization.\nThe team’s setup\nOur team is distributed across the U.S. and Canada. As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization. This is an exceptional opportunity to make a significant impact in a high-growth environment where your contributions will help shape our team's future and have lasting influence on our organization's success. The Technical Account Manager role maintains a focused portfolio of 4-7 strategic accounts, enabling deep technical partnerships and comprehensive customer engagement.\nResponsibilities\nCustomer Success & Relationship Management\nDrive platform adoption and growth through Account Team collaboration\n\nBuild strategic relationships with customer IT teams and internal stakeholders\n\nGather feedback and contribute to product improvement initiatives\n\nTechnical Support & Problem Solving\nLead complex troubleshooting and provide proactive technical guidance\n\nMonitor and maintain system integrations and security configurations\n\nImplement risk monitoring systems and resolve technical issues\n\nSystem Optimization & Analytics\nDesign and implement efficient configuration and routing strategies\n\nAnalyze performance metrics to improve productivity and efficiency\n\nIdentify and enable technical expansion within the customer's roadmap\n\nTechnologies You'll Work With\nWeb Technologies (e.g., REST APIs, WebRTC, Web Sockets)\n\nSIP and Media Streaming Technologies\n\nMobile Technologies (e.g., Swift, Java, Kotlin) Jira, QuickSight, Salesforce\n\nRequirements\n5+ years of experience in technical consulting, technical account management, solutions architecture, or another similar client-facing technical role\n\nStrong understanding of software and front-end development concepts\n\nProven problem-solving skills with the ability to prioritize tasks effectively\n\nExperience in Contact Center as a Service (CCaaS) solutions and SIP (big plus!)\n\nExcellent communication skills, both verbal and written.\n\nAbility to articulate technical concepts to non-technical executive audiences.\n\nBachelor’s degree in a relevant field\n\nBenefits\nCompetitive salary and stock options\n\nProfessional development support (trainings, courses, conferences, books, etc)\n\nAccess to all the latest tools and equipment you’ll need\n\nSports compensation, reimbursement for therapy, counseling sessions\n\nTeam events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games :)\n\nDiversity: 25 countries represented\n\nGlia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.\nThe Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents. \nOur hiring process involves an introduction, practical and team interviews, and a decision and offer. 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