Bilingual Partnership & Outreach Coordinator

Position Summary:

The Partnerships &Outreach Admin Coordinator primary responsibility is to supportthe Family Resource Center and provideadministrative support and consistentoutreach to the community. In this role, you will support and work closely with the Program Manager and Directorto organizeand implementFCC-centered activities/workshops/meetings/fieldtrips designed to increase or maintain family participation/involvement, and that opportunities are appropriate for, and reach a multi-lingual community and families and Family Child Care (FCC) Providers and their families.

Partnerships &OutreachAdmin Coordinator must be willing and able to periodically work non-traditional hours (early evenings, holidaysand weekends). Regular and predictable attendance is required.

Essential Duties and Responsibilities

• Support the FRC Manager and Director in developing programming and systems for the Family Resource Center.
• Lead outreach efforts in the Tenderloin neighborhood, Treasure Island, and directly with Family Child Care (FCC) Providers.
• Provide weekly mobile outreach to Treasure Island & the Tenderloin neighborhood, with the Family Coach to connectfamilies and local FCC providersto the Family Resource Center and other Glide services.
• Develop a user-friendlydigital referral system using SharePoint to efficiently connect the Family Resource Center with FCC’s.
• Provide training and support toFRCstaff and FCC’son phoneand digital tools to create a network of support between FRC and FCC’s.
• Develop, organize, and distribute program materials, including newsletters, flyers, posters, and other outreach media to enhance community engagement.
• Organize and deliver presentations atcommunity organizations and cultivate ongoing relationships with local service providers.
• Stay informed on citywide resources and services relevant to families to enhance program offerings and referrals.
• This position assists with administrative responsibilities and supports family programming, such as scheduling programming.
• Tracks and documents program sessions with sign in sheets, detailed notes, photos, & any other means deemed appropriate.
• Weekly data entry of programming attendance and tracking of services, in two separate databases using Salesforce and SF City database.
• Support the Program Manager with the planning and execution of community-building events, including cultural celebrations, holiday gatherings, basic needs services and speaker engagements.
• Provide occasional backup support with assessments and intakes when Case Manager is unavailable.
• Participate in team meetings, case conferences, and relevant trainings.
• Document and maintain client records for services provided in accordance with all state and privacy laws.

Education and Experience

• Minimum of 2 years’ experience working in family serviceswith children and parents.
• Must have English/Spanish proficiency, excellent written and verbal communication skills.
• Excellent interpersonal skills, with the ability to work productively with frequent interruptions.
• Works well under pressure, excellent organizational skills with the ability to multi-task.
• Demonstrated ability to work well with a diverse group of staff, clients(who are unhoused, people previously incarcerated),andcommunity members.
• Proficiencyusing MS Office required, withexperience using a CRM, preferably Salesforce, ideal.
• Competent in the use of a computer, specifically MS Office suite, including Excel and Sharepoint.

Physical Requirements

• Ability to work on a computer and see details of objects at closerange.
• Ability to hear within normalrange, and communicate effectively (in person, telephone or Zoom).
• Finger dexterity and the ability to use all standard office equipment.
• Sit or stand comfortably;and the ability to navigate throughout office spaces (via elevator or stairs).