{"id":2400166,"url":"https://alion.io/job/glimpse-it-operations-engineer","title":"IT Operations Engineer","company":{"id":555,"name":"Glimpse","domain":"tryglimpse.com","url":"https://alion.io/company/glimpse","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":78,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0.25,"time_to_fill_p50_days":38,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":135000,"max":175000,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Google Workspace","optional":false},{"name":"Okta","optional":false},{"name":"Slack","optional":false},{"name":"SOC 2","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-12T19:02:35Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T13:08:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ABOUT GLIMPSE\nGlimpse is the leading AI platform for CPG brands - automating critical back-office workflows like deductions management, revenue recovery, and cash application. Since launching in April 2024, we've grown from 0 to 200+ customers, raised $52M from investors including a16z, 8VC and Y Combinator.\nOur AI agents retrieve deduction data, validate charges, automate cash application, and dispute invalid claims - work that would take a full-time employee years to complete. For a $1B CPG brand, a single Glimpse agent reviewed 17,000 deductions in under 24 hours, identifying over $10M in recoverable revenue.\nWe're building the next-generation suite of services for consumer brands and are looking for exceptional people to help us scale.\nABOUT THE ROLE\nGlimpse is scaling fast and the IT function is new. The core of this role is ownership and execution. The Head of Information Security and IT sets the architecture and strategy and is building these systems out now. Your job is to operate and maintain them as they mature, with a hand in the build-out alongside the Head of Information Security and IT. You'll partner on change management and on the projects that move IT forward, and you'll work alongside the Security team where the work overlaps. This is less about closing tickets and more about making sure the machinery IT runs on is accurate, governed, and improving.\nThis is a good fit if you like owning things outright, you care about getting the details right when the details are what an auditor checks, and you'd rather build a durable process than fight the same problem twice.\nWHAT YOU'LL DO\nOwn MDM. Run our Mac fleet in Iru, including configuration profiles, zero-touch enrollment, custom scripts, and remediation. Manage the smaller Windows footprint we continue to support. MDM is yours to operate and improve, not just maintain.\nOwn the CMDB, asset data, and the Inventory. Maintain Glimpse's source of truth for assets and systems: laptops, network hardware, office ISP details, and a working map of the systems we run. That includes owning the laptop inventory and peripherals stored in the IT room. You’ll own keeping the data accurate and reconciled against our IdP and HR systems, catching and resolving drift before it becomes an audit finding.\nOwn vendor management and renewals. Track contracts, manage renewals before they lapse, handle license true-ups, and keep our SaaS and hardware agreements current and accounted for.\nHelp maintain the compliance benchmarks. Work with the Security team and the rest of IT to keep the IT side of our SOC 2 benchmarks in good shape: onboarding / offboarding rigor, access review cycles, and the evidence trail that makes those reviews defensible.\nAdminister and govern the SaaS stack. Handle day-to-day administration and governance across Google Workspace, Slack, Zoom, and our core tools: provisioning, settings, group and access hygiene, and keeping things clean enough to pass a review.\nKeep documentation current. You'll own or maintain a lot of systems and process, and the team keeps its documentation up to date as it goes. Runbooks, configuration records, and process docs are a real part of the job, not an afterthought.\nPartner on change and projects. Work with the Head of Information Security and IT on a lightweight change management and approval process for IT changes, and contribute to the IT projects and deployments that shape how the function grows. You'll take escalations from the Support team on the systems and tooling you own.\nMUST HAVES\n5+ years in IT, including meaningful time in a senior operations, systems, or infrastructure role, with a track record of running IT systems at scale and the range to grow into broader ownership over time\n\nDeep, hands-on MDM ownership in Iru, Jamf Pro, or a similar cloud MDM, including configuration profiles, zero-touch enrollment, and Bash scripting for macOS, plus enough Windows MDM familiarity to manage a small footprint\n\nStrong identity and SaaS administration: day-to-day Okta ownership (application integrations, group and access management, real troubleshooting) and broad admin experience across Google Workspace, Slack, Zoom, and a modern stack\n\nExperience owning ITAM or a CMDB and the vendors behind it: asset tracking, inventory, contracts, renewals, and license management, keeping records honest across systems and vendors accountable to deliver\n\nAI-forward mindset: you use AI tools to work faster and handle volume more intelligently\n\nClear communicator who can hold a process line without making IT feel like a blocker\n\nNICE TO HAVES\nHave worked with Iru specifically, or launched an MDM from scratch\n\nHave a Jamf certification\n\nHold a security or ITIL-related certification ITIL Foundation, or anything on the security and compliance side)\n\nHave built automations in Okta Workflows or a similar low-code tool\n\nHave exposure to broader automation tooling and AI-assisted workflows\n\nHave worked at a fast-scaling startup where IT process was being built out\n\nTraits that do well here\nHigh ownership: you don’t just advise - you drive the work to completion.\n\nSystems thinking: you can reason about messy workflows and design something scalable, not one-off.\n\nCustomer empathy + backbone: you listen deeply, then confidently set boundaries and callout tradeoffs.\n\nFast learner: you ramp into new domains and tools quickly.\n\nWHY JOIN GLIMPSE\nYou'll join a company that has found genuine product-market fit and is scaling fast - with the infrastructure, capital, and team to match. Your work will directly shape how hundreds of CPG brands run their back office. And you'll have real ownership!\nCompetitive salary with meaningful equity\n\nIn-person team in NYC - high ownership, fast feedback loops\n\nDirect impact on a company growing at an exceptional pace\n\nA front-row seat to building the operating system for CPG brands\n\nLocation:\nPrime Midtown location - Penn Station, Madison Square Garden, and the city's best transit connections right at your door. *Moving to a new location in November\nGLIMPSE is an Equal Employment Opportunity Employer. GLIMPSE will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.","description_format":"text","description_chars":6363,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial AI","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-12T23:19:35Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":38,"reasons":["conf:0","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":175000,"is_top_pay":true},"html_url":"https://alion.io/job/glimpse-it-operations-engineer","json_url":"https://alion.io/job/glimpse-it-operations-engineer.json","meta":{"generated_at":"2026-10-13T13:21:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20624,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":555},"rest":"https://alion.io/mcp/rest/get_company?id=555"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglimpse-it-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglimpse-it-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglimpse-it-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/glimpse-it-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglimpse-it-operations-engineer"}]}