{"id":2039598,"url":"https://alion.io/job/glint-tech-solutions-contact-center-quality-engineer","title":"Contact Center Quality Engineer","company":{"id":3854730,"name":"Glint Tech Solutions","domain":"glinttechsolutions.com","url":"https://alion.io/company/glint-tech-solutions","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Elk Grove, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":135000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3690},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Git","optional":false},{"name":"JavaScript","optional":false},{"name":"Playwright","optional":false},{"name":"Pytest","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Selenium","optional":false},{"name":"SQL","optional":false},{"name":"Datadog","optional":true},{"name":"DNS","optional":true},{"name":"Grafana","optional":true},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true},{"name":"Linux","optional":true},{"name":"Prometheus","optional":true},{"name":"Splunk","optional":true},{"name":"TCP/IP","optional":true},{"name":"Wireshark","optional":true}],"status":"live","first_seen_at":"2026-10-07T17:22:34Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-18T02:04:06Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About the Role\nWe are seeking an experienced Contact Center Quality Engineer to support the development and enhancement of a large-scale enterprise contact center platform.\nThis role will focus on quality engineering across voice, chat, email, routing, integrations, omnichannel experiences, and AI-assisted features. The ideal candidate has strong QA fundamentals combined with hands-on experience testing contact center or telephony environments.\nResponsibilities\nDesign and maintain test plans, test cases, and regression suites based on requirements and technical designs\nPerform functional, integration, regression, end-to-end, and exploratory testing\nTest contact center functionality across voice, chat, email, routing, and other channels\nTest REST APIs, webhooks, and system-to-system integrations\nReproduce, document, and track defects through resolution\nValidate platform changes and support release/UAT activities\nPerform platform migration and feature-parity testing\nTroubleshoot issues using logs, SQL, and network/telephony diagnostic tools\nContribute to automated testing and CI workflows\nCommunicate test coverage, defects, and release risks to technical and business stakeholders\nRequired Qualifications\n3+ years of experience in Software QA / Quality Engineering\nHands-on experience testing Contact Center, Telephony, or CTI systems\nExperience with platforms such as Genesys, NICE, Five9, Avaya, or Cisco\nStrong experience with API and integration testing\nExperience with test automation using Python and/or JavaScript\nExperience with Git, SQL, log analysis, and defect tracking tools\nExperience with automation frameworks such as Playwright, Selenium, or pytest\nStrong troubleshooting and documentation skills\nPreferred Qualifications\nKnowledge of SIP, RTP, VoIP, call flows, and routing\nExperience with Cyara or similar voice/channel testing platforms\nExperience with tools such as Wireshark, sngrep, sipgrep, or HOMER\nOmnichannel journey testing experience\nExperience testing AI/ML-assisted features such as intent classification, routing, or summarization\nPlatform migration or feature-parity testing experience\nFamiliarity with Splunk, Grafana, Prometheus, or Datadog\nLinux and networking knowledge, including TCP/IP, DNS, firewalls, and QoS\nITIL/ITSM or formal change-management experience\nEducation\nBachelor's degree in Computer Science, Information Systems, Telecommunications, Engineering, or a related field. 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