Contact Center Systems Engineer

Glint Tech Solutions • Professional Services • Recruiting & Staffing • Bachelor's Degree • Python • JavaScript • SQL • Bash • 5 days ago

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Salary

≈ $62k – $135k per year (Estimated)

Location

In office (Elk Grove)

Seniority

Middle · 3+ years exp

Confirmed on the employer's own hiring board on Oct 12, 2026. First seen by Alion on Oct 7, 2026.

Overview

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Glint Tech Solutions

Glint Tech Solutions is a women-owned IT staffing and recruiting firm that sources contract and direct-hire talent for enterprise clients, alongside an AI hiring product it markets as Glinto AI. Its postings cover client projects across the United States and Canada, from New York, Sunnyvale, Santa Clara and Reston to Toronto, and some defense roles require an active DoD Secret clearance. Open positions are mostly placements at client companies, including software and DevOps engineers, embedded and field application engineers, product managers, data center cooling sales staff and regulatory reporting analysts.

glinttechsolutions.com • New York • San Francisco • Chicago • Washington • Noida • IT Staffing & Staff Augmentation

About the Role

We are seeking an experienced Contact Center Systems Engineer to support a large-scale, global enterprise contact center environment.

This role combines production support and platform engineering, including contact center routing, telephony troubleshooting, Linux-based systems, integrations, and migration from an existing commercial platform to a next-generation platform built on open-source telephony technologies.

Key Responsibilities

Configure and maintain routing strategies, queues, IVR flows, and agent targeting across voice, chat, email, and task channels
Troubleshoot production issues across telephony, network, and application layers
Diagnose voice quality issues including latency, jitter, packet loss, codecs, and media-path problems
Troubleshoot SIP/VoIP call flows and routing logic
Support number provisioning, porting, and regional routing
Analyze existing contact center configurations and map them to a new platform architecture
Build and validate configurations in Linux environments
Support platform migration and feature-parity testing
Integrate systems using REST APIs and webhooks
Participate in production incident triage and resolution
Create technical documentation, runbooks, and structured shift handovers

Required Qualifications

3+ years of hands-on experience with enterprise Contact Center platforms
Experience with Genesys, NICE, Five9, Avaya, Cisco, or similar platforms
Strong knowledge of SIP, RTP, and VoIP
Experience troubleshooting call flows, routing logic, and media-path issues
Networking knowledge including TCP/IP, DNS, routing, firewalls, and QoS
Strong Linux skills including service configuration, log analysis, and command-line troubleshooting
Scripting/programming experience with Python, JavaScript, or Bash
Experience with REST APIs, webhooks, Git, and deployment workflows
Experience supporting and troubleshooting production systems

Preferred Qualifications

Experience with FreeSWITCH, Kamailio, OpenSIPS, Asterisk, or similar open-source telephony technologies
Contact center platform migration experience
Experience with Wireshark, sngrep, sipgrep, or HOMER
Terraform or Ansible
Splunk, Grafana, Prometheus, or Datadog
SQL fundamentals
Cyara or other automated voice-testing platforms
Exposure to AI-enabled contact center capabilities such as virtual agents, intent-based routing, or speech analytics
ITIL / ITSM familiarity

Education

Bachelor's degree in Computer Science, Information Systems, Telecommunications, or a related field, or equivalent practical experience.

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