{"id":2039600,"url":"https://alion.io/job/glint-tech-solutions-contact-center-systems-engineer","title":"Contact Center Systems Engineer","company":{"id":3854730,"name":"Glint Tech Solutions","domain":"glinttechsolutions.com","url":"https://alion.io/company/glint-tech-solutions","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Elk Grove, United 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from an existing commercial platform to a next-generation platform built on open-source telephony technologies.\nKey Responsibilities\nConfigure and maintain routing strategies, queues, IVR flows, and agent targeting across voice, chat, email, and task channels\nTroubleshoot production issues across telephony, network, and application layers\nDiagnose voice quality issues including latency, jitter, packet loss, codecs, and media-path problems\nTroubleshoot SIP/VoIP call flows and routing logic\nSupport number provisioning, porting, and regional routing\nAnalyze existing contact center configurations and map them to a new platform architecture\nBuild and validate configurations in Linux environments\nSupport platform migration and feature-parity testing\nIntegrate systems using REST APIs and webhooks\nParticipate in production incident triage and resolution\nCreate technical documentation, runbooks, and structured shift handovers\nRequired Qualifications\n3+ years of hands-on experience with enterprise Contact Center platforms\nExperience with Genesys, NICE, Five9, Avaya, Cisco, or similar platforms\nStrong knowledge of SIP, RTP, and VoIP\nExperience troubleshooting call flows, routing logic, and media-path issues\nNetworking knowledge including TCP/IP, DNS, routing, firewalls, and QoS\nStrong Linux skills including service configuration, log analysis, and command-line troubleshooting\nScripting/programming experience with Python, JavaScript, or Bash\nExperience with REST APIs, webhooks, Git, and deployment workflows\nExperience supporting and troubleshooting production systems\nPreferred Qualifications\nExperience with FreeSWITCH, Kamailio, OpenSIPS, Asterisk, or similar open-source telephony technologies\nContact center platform migration experience\nExperience with Wireshark, sngrep, sipgrep, or HOMER\nTerraform or Ansible\nSplunk, Grafana, Prometheus, or Datadog\nSQL fundamentals\nCyara or other automated voice-testing platforms\nExposure to AI-enabled contact center capabilities such as virtual agents, intent-based routing, or speech analytics\nITIL / ITSM familiarity\nEducation\nBachelor's degree in Computer Science, Information Systems, Telecommunications, or a related field, or equivalent practical experience.","description_format":"text","description_chars":2545,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Recruiting & Staffing"],"lifecycle":[{"event":"open","at":"2026-10-07T17:22:34Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely 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