{"id":2039418,"url":"https://alion.io/job/glint-tech-solutions-international-customer-proximate-technical-support","title":"International Customer-Proximate Technical Support","company":{"id":3854730,"name":"Glint Tech Solutions","domain":"glinttechsolutions.com","url":"https://alion.io/company/glint-tech-solutions","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sunnyvale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":92000,"max_usd":190000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-07T17:22:34Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-31T01:30:15Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Job Description\nWe are seeking an experienced Technical Services / Cloud Solutions Engineer to provide customer-facing technical support, cloud architecture guidance, service assurance, and business stability solutions for enterprise customers. This role will work closely with customers, support engineers, solution architects, and internal technical teams to ensure successful cloud adoption, workload migration, issue resolution, and long-term customer satisfaction.\nKey Responsibilities\nCustomer-Facing Technical Support\nMonitor, analyze, and resolve customers' technical challenges by understanding their business scenarios and cloud product usage.\n\nAssist customers and technical support engineers in handling support tickets quickly and efficiently.\n\nAnalyze customer usage patterns and business needs across different industries to identify real product requirements.\n\nProvide feedback to internal teams to support continuous product and service optimization.\n\nStability Support and Service Assurance\nSupport critical incident response, including fault containment, emergency handling, and rapid business recovery.\n\nConduct risk inspections covering cloud workload usage, business capacity, risk events, and change notifications.\n\nDesign monitoring and alerting solutions based on customer cloud environments to improve operational visibility and early-warning capabilities.\n\nAssess end-to-end business application dependencies across cloud and on-premises environments.\n\nProvide risk alerts and optimization recommendations for critical business paths.\n\nWork with customers to conduct high-availability drills, simulate failure scenarios, validate failover procedures, and participate in post-drill reviews.\n\nCloud Governance and Optimization\nGuide customers on cloud product selection, adoption methods, and best practices.\n\nHelp customers avoid common cloud adoption risks and build practical cloud usage guidelines.\n\nProvide Landing Zone guidance, including account structure, permission design, networking, and resource provisioning.\n\nSupport Well-Architected reviews covering security, compliance, operational stability, cost optimization, and high-performance architecture.\n\nRecommend improvements for architecture, operations, disaster recovery, capacity planning, and cost efficiency.\n\nMigration and Technical Project Support\nAssist customers in migrating business workloads to the cloud.\n\nProvide expert guidance on application architecture, big data architecture, database tuning, performance optimization, data governance, and security operations.\n\nDeliver industry-specific best practices and technical solutions for cloud product adoption.\n\nOwn customer technical projects, including operational assurance, technical transformation, stack migration, and cloud modernization initiatives.\n\nDevelop and execute technical roadmaps based on customer needs and product capabilities.\n\nCustomer Relationship and Opportunity Development\nIdentify key decision-makers and stakeholders within customer organizations.\n\nBuild trust with customers by communicating from their business and technical perspective.\n\nUncover customer product and technical requirements and convert them into qualified business opportunities.\n\nMaintain long-term technical relationships with enterprise customers and support successful project delivery.\n\nRequirements\n5+ years of experience in solution design, architecture, backend development, delivery, operations, or technical support for large-scale internet applications or enterprise systems.\n\nExperience in industries such as internet, finance, or other enterprise technology environments.\n\nStrong hands-on experience developing, operating, or supporting large-scale applications based on cloud products.\n\nTechnical expertise in one or more areas such as cloud-native technologies, big data, databases, networking, middleware, or distributed systems.\n\nStrong understanding of cloud product architecture and cross-product system integration.\n\nAbility to design solutions and troubleshoot complex technical issues across multiple cloud services and system layers.\n\nStrong customer-facing communication skills, with the ability to engage technical teams, business stakeholders, and senior client executives.\n\nStrong service mindset with ownership of customer issue resolution from beginning to end.\n\nExperience reviewing customer business architectures and providing cloud best-practice recommendations.\n\nAbility to manage customer technical projects related to operational assurance, cloud migration, architecture optimization, and technical transformation.\n\nStrong problem-solving skills with the ability to break down complex technical challenges and develop practical resolution strategies.\n\nFamiliarity with common enterprise scenarios, including high availability, cloud operations, capacity planning, disaster recovery, security, cost optimization, and architecture refinement.\n\nAbility to work in a fast-paced, global, and cross-functional 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