Program Manager

Position Summary

We are seeking an experienced Program Manager to support customer programs and drive cross-functional coordination within the Flex PCB / electronics manufacturing industry. This role serves as the primary interface between customers, engineering teams, operations, and manufacturing to support new product development, quotations, project execution, and ongoing production support.

The ideal candidate will have strong technical knowledge of PCB/Flex PCB manufacturing processes, excellent communication skills, and the ability to manage multiple projects in a fast-paced environment.

Key Responsibilities

• Serve as the primary point of contact for customers regarding current and new programs
• Manage customer relationships and support new business opportunities
• Coordinate with Purchasing, Operations, Engineering, and Manufacturing teams to ensure customer requirements are met
• Prepare and submit quotations, pricing proposals, and cost reduction initiatives
• Review customer design requirements and coordinate DFM/DRC feedback
• Support project planning activities, milestones, and delivery schedules
• Participate in customer meetings, design reviews, and technical discussions
• Coordinate issue resolution between customers, suppliers, overseas teams, and internal departments
• Support Early Supplier Involvement (ESI) activities and DOE coordination
• Drive process improvement, yield improvement, and cost reduction initiatives
• Prepare forecasts and support program reporting activities
• Conduct regular customer visits and maintain strong business relationships
• Gather industry trends and competitive market information
• Coordinate conference calls and project updates with global teams as needed

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field
• Minimum 5 years of experience in PCB/Flex PCB manufacturing, engineering, program management, or related industries
• Strong understanding of fabrication drawings, BOMs, electronic schematics, and manufacturing processes
• Experience supporting customer programs within electronics manufacturing environments
• Familiarity with AutoCAD, ECAM, or related engineering software
• Excellent communication, presentation, organizational, and project management skills
• Strong analytical and problem-solving abilities
• Ability to work effectively both independently and within cross-functional teams
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, etc.)
• Bilingual English/Mandarin is a plus, but not required

Preferred Qualifications

• Experience with Flex PCB (FPCB/FPBC) manufacturing processes
• Customer-facing experience including presentations, meetings, and project coordination
• Experience supporting moderately complex manufacturing or engineering programs
• Experience working with overseas suppliers and global teams