Program Manager

Key Responsibilities

1. PMO Governance & Process Management

• Establish and maintain project governance frameworks, ensuring all projects follow defined processes, QA standards, and Service Level Agreements.
• Monitor project performance against agreed success criteria and escalate risks or issues where necessary.
• Continuously review and improve delivery processes and ways of working.

2. End-to-End Project Delivery Lifecycle Management

• Manage digital projects from briefing and planning through to launch and post-launch optimisation.
• Coordinate internal teams across design, development, content, and account handling to ensure quality and efficient delivery.
• Track project timelines, resource requirements, and dependencies, ensuring milestones are met.

3. Stakeholder & Client Relationship Management

• Act as the day-to-day client contact during project delivery, managing timelines, expectations, and QA.
• Build and maintain strong relationships with clients and all internal/external stakeholders (including design, development, digital marketing, and sales teams).
• Align website delivery with go-to-market strategy and digital marketing campaigns, understanding the dependencies between launch and broader marketing activities.

4. Budgeting, Reporting & Attention to Detail

• Monitor project budgets, track expenditure, and manage scope changes effectively.
• Provide regular, accurate reports on project status, risks, and financial performance to senior management.
• Ensure all project documentation is detailed, up-to-date, and clearly communicated.

Othe Key Requirements

• Hands-on experience with SaaS-based projects and a strong understanding of the product lifecycle.
• Proven experience managing multiple digital projects concurrently, from brief to delivery.
• Experience in providing process expertise, administrative support, setting and maintaining standards for project management - defining process, creating templates, maintaining project documents and defining best practices
• Familiarity with project management tools (JIRA) and methodologies

Skills

• Verbal and non-verbal communication skills
• MIS and presentation skills
• Strong leadership and management skills
• Time management and ability to multitask
• Ability to manage multiple projects

Educational and professional Qualifications -

Computer Science Graduate with Project Management experience + training in project management methodologies. Industry certifications such as PMP (Project Management Professional) or other project management certifications such as Prince2, Scrum Master etc. preferred.