{"id":2494093,"url":"https://alion.io/job/global-e-senior-enterprise-customer-success-manager-2","title":"Senior Enterprise Customer Success Manager","company":{"id":49221,"name":"Global-e","domain":"global-e.com","url":"https://alion.io/company/global-e","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":149000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":18},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T07:54:15Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-02T18:12:44Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Description\nGlobal-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets.\nTrusted by some of the world’s most recognized brands including Adidas, Alo Yoga, Logitech, Hugo Boss, Marc Jacobs, and Victoria’s Secret, we operate on a massive global scale through dynamic teams across North America, EMEA, and APAC.\nOur technology-based end-to-end solution combines advanced localisation capabilities, streamlined global operations and extensive big-data analytics, covering everything merchants need to scale worldwide. We’re a fast-moving, highly collaborative company where innovation, creativity, ownership, and impact are part of everyday work.\nWe are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK.\nThe Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business. They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients' needs.\nThis is a hybrid position with 3 days in the office and 2 days remote.\nResponsibilities: \nOperate as the lead point of contact for all clients', liaising with the relevant teams at Global-e to ensure a quick and swift process.\nDevelop a trusted advisor relationship with key accounts, mainly with C-levels.\nGenerate revenue though up-selling and cross-selling existing accounts.\nProactively identify expansion opportunities in addition to any red flags.\nPrepare periodic performance reports and QBRs covering and analysing clients’ KPIs.\nSupport clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices.\n Build and maintain strong and long-lasting client relationships.\nRequirements\nAt least 3+ years experience in an Account Management or Customer Success Manager role.\nPrior B2B experience in a software, logistics or SaaS company preferred.\nProven ability to manage multiple projects at a time.\nExperience in generating revenue by expanding on an existing book-of-business.\nExperience in delivering client-focused solutions based on customer needs.\nStrong analytical skills with the ability to present data and trends to internal and external clients.\nExcellent verbal and written English communications skills.\nDemonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels\nExcellent listening, negotiation and presentation skills.\nBA/BS degree or equivalent preferable.\nWith our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary. \nNote: Unfortunately, we are unable to support with visa sponsorships.\nGlobal-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life. Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family.","description_format":"text","description_chars":3519,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-14T03:56:06Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":0.9,"age_days":20,"expected_fill_days":46,"reasons":["conf:0","velocity","win:mid"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/global-e-senior-enterprise-customer-success-manager-2","json_url":"https://alion.io/job/global-e-senior-enterprise-customer-success-manager-2.json","meta":{"generated_at":"2026-11-02T23:18:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32789,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":49221},"rest":"https://alion.io/mcp/rest/get_company?id=49221"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobal-e-senior-enterprise-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobal-e-senior-enterprise-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobal-e-senior-enterprise-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/global-e-senior-enterprise-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobal-e-senior-enterprise-customer-success-manager-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2494093}},{"tool":"search_jobs","arguments":{"company":"global-e.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2494093},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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