{"id":1139048,"url":"https://alion.io/job/global-hr-customer-service-representative-mid-shit-230pm-to-1100pm","title":"Customer Service Representative (Mid-Shit 2:30PM to 11:00PM)","company":{"id":5891,"name":"Global HR","domain":"globalhr.com","url":"https://alion.io/company/globalhr","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":20,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":7,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Tanauan, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":16000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":708},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-23T09:39:02Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T13:59:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Date Posted:\n2026-09-23\n\nCountry:\nPhilippines\n\nLocation:\nPH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4\n\nPosition Role Type:\nOnsiteAt RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.\nCollins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.\nWhat You Will Do *\nCommunicate effectively and professionally with customers through email, phone, and other business channels.\nReceive, review, and process customer orders, RFQs, and other requirements in accordance with contractual terms and company procedures.\nHandle customer requests, including order expediting, delivery updates, order changes, and cancellations.\nManage customer complaints and coordinate with relevant internal teams to ensure timely and effective resolution.\nCreate and process credit and debit note requests related to billing adjustments, order corrections, and complaint resolution.\nHandle AOG (Aircraft on Ground) requests by coordinating with internal teams to provide timely support for urgent aircraft requirements.\nCoordinate customer requirements with Supply Chain, Shipping, Engineering, Quality, and other supporting functions.\nManage customer shipping instructions and coordinate with logistics teams to support timely and accurate order dispatch.\nGenerate and maintain Open Order Book reports based on customer requirements and internal data.\nFacilitate and support Open Order Book discussions with customers, providing accurate order status, delivery updates, and action plans.\nMonitor open orders and proactively follow up on potential delivery risks or issues.\nMaintain accurate customer and order records in relevant systems.\nParticipate in process improvement and continuous improvement initiatives to enhance customer experience and operational efficiency.\nMeet or exceed customer service KPIs, quality standards, and business objectives.\nComply with company policies, EH&S standards, and applicable procedures, and actively report hazards and unsafe conditions.\nAdheres to and participates in all EHS practices and standards across the site, including but not limited to proactive reporting of observed hazards and recommendations to ensure the safety and wellbeing of self and others.\nWhat You Will Learn\nDevelop strong analytical and problem-solving skills through customer and order management activities.\nStrengthen critical thinking and decision-making when assessing customer requirements and resolving issues.\nAnalyze order, delivery, and customer data to identify trends, risks, and opportunities.\nDevelop skills in reporting, data interpretation, and performance monitoring.\nBuild effective cross-functional collaboration and issue-resolution skills.\nGain knowledge of aerospace customer service, order management, and supply chain processes.\nQualifications You Must Have *\n1-2 years of experience in customer service, order management, supply chain, or a related role.\nStrong written and verbal communication skills.\nStrong analytical, critical-thinking, and problem-solving skills.\nStrong attention to detail and ability to manage multiple priorities.\nAbility to work effectively with cross-functional teams and handle urgent customer requirements.\nCustomer-focused mindset with strong follow-through and accountability.\nQualifications We Prefer\nBachelor’s degree in Business, Management, or a related field.\nProficient in Microsoft Excel, including PivotTables, VLOOKUP/XLOOKUP, formulas, and basic Excel Macros/VBA.\nAbility to work effectively in a fast-paced, high-pressure environment while maintaining accuracy and professionalism.\nRTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":4583,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Military"],"lifecycle":[{"event":"open","at":"2026-09-23T09:39:02Z"}],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:0","agency","win:early","comp:junior,brand"],"computed_at":"2026-09-23T14:42:31Z"},"pay":null,"html_url":"https://alion.io/job/global-hr-customer-service-representative-mid-shit-230pm-to-1100pm","json_url":"https://alion.io/job/global-hr-customer-service-representative-mid-shit-230pm-to-1100pm.json","meta":{"generated_at":"2026-09-23T14:42:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}