{"id":1145765,"url":"https://alion.io/job/global-hr-european-customer-success-manager","title":"European Customer Success Manager","company":{"id":5891,"name":"Global HR","domain":"globalhr.com","url":"https://alion.io/company/globalhr","size_band":"5000+","is_staffing_agency":true,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":22,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Crawley, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":93000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-23T14:57:58Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T14:12:07Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Date Posted:\n2026-09-23\n\nCountry:\nUnited Kingdom\n\nLocation:\nCrawley, West Sussex\n\nPosition Role Type:\nRemoteCustomer Success Manager - Airport Systems\nLocation: Crawley\nWorking Pattern: Remote\nReporting to: Global Customer Success Lead\nKeep Airports Connected. Keep Customers Moving.\nAt Collins Aerospace, our airport technology helps keep passengers, airlines and airports moving every day.\nWe’re looking for an experienced airport or airline technology professional to join our Global Customer Success team, taking ownership of the operational relationship for a portfolio of remotely managed customer sites.\nThis is a highly visible, customer-facing role where you’ll become the key operational connection between airports, airlines, third-party vendors and Collins Aerospace.\nYou’ll combine your knowledge of airport systems with strong customer relationship skills to make sure our solutions continue to perform, service commitments are met, issues are resolved effectively and our customers receive the support they need.\nIf you understand the pace of an airport environment, know your way around common-use passenger processing technology such as CUTE, and enjoy building trusted relationships with customers, this could be an excellent next step.\nWhat You’ll Do\nYou’ll take ownership of the customer experience for remotely managed airport sites, providing technical and operational coordination throughout the ongoing service lifecycle.\nYour responsibilities will include:\nOwn customer relationships for remotely managed sites, acting as a key operational point of contact for customers and stakeholders.\nSupport the transition of customer programmes from implementation into ongoing operational service.\nCoordinate and triage technical issues, escalating where appropriate and keeping customers informed throughout.\nLead incident communications for non-critical issues affecting remotely managed locations.\nOwn Failure Review Board (FRB) activities and coordinate Root Cause Analysis (RCA) to help prevent recurring issues.\nMonitor and support Service Level Agreement (SLA) performance and change-management compliance.\nMaintain accurate site-specific documentation, service delivery plans and customer-site inventories.\nWork closely with airport and airline partners, airport authorities and third-party vendors.\nAttend airport and airport authority meetings remotely, representing Collins Aerospace and supporting strong customer relationships.\nProvide additional system and user training where required.\nCoordinate hardware maintenance, warranty activity and inventory requirements.\nSupport purchase-order activity during the recurring service phase.\nIdentify potential changes in customer requirements and escalate commercial opportunities or change orders to the Account Management team.\nCoordinate security-related activities including WSUS updates, cyber initiatives, antivirus updates and security scans, in line with RTX requirements.\nWhat You’ll Bring\nWe’re looking for someone who understands both the technology and operational realities of an airport environment.\nYou’ll ideally bring:\nAt least 3 years’ experience within the airport or airline industry in a technical environment.\nAt least 2 years’ experience working with CUTE equipment/application software, or closely related airport common-use technology and relevant industry experience.\nA strong understanding of airport and/or airline operational environments.\nExcellent customer and client relationship skills, with the confidence to work with multiple stakeholders.\nStrong problem-solving skills and the ability to coordinate issues through to resolution.\nExcellent written and verbal English communication skills.\nProficiency with Microsoft Office.\nThe ability to work independently, manage competing priorities and take ownership of customer outcomes.\nA university degree or equivalent relevant experience is typically required. For engineering or technical positions, a degree in Science, Technology, Engineering or Mathematics (STEM) may be required depending on local legislation and requirements.\nWhy Join Collins Aerospace?\nAt RTX, the world’s largest aerospace and defense company, 185,000 people are united by a shared purpose: solving some of the world’s most complex challenges.\nCollins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Our technology connects airports, airlines, passengers and operations around the world.\nHere, you’ll have the opportunity to work across an international customer network, collaborate with teams and partners across the aviation ecosystem and play a direct role in ensuring our customers receive the performance, reliability and support they depend on.\nBring your airport experience. Build trusted customer partnerships. Help keep global aviation moving.\nLearn More & Apply\nReady to bring your airport technology expertise closer to the customer? Apply today and help us deliver the connected airport experience of tomorrow.\nRTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.\nPrivacy Policy and Terms:\nClick on this link to read the Policy and Terms","description_format":"text","description_chars":5406,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Military"],"lifecycle":[{"event":"open","at":"2026-09-23T14:57:58Z"}],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":0,"expected_fill_days":10,"reasons":["conf:0","agency","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/global-hr-european-customer-success-manager","json_url":"https://alion.io/job/global-hr-european-customer-success-manager.json","meta":{"generated_at":"2026-09-24T14:58:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}