{"id":3182244,"url":"https://alion.io/job/global-lending-services-senior-rebates-coordinator","title":"Senior Rebates Coordinator","company":{"id":4416511,"name":"Global Lending Services","domain":"glsauto.com","url":"https://alion.io/company/glsauto","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":54,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":86000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1815},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-23T18:18:53Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-11-02T21:30:38Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"What does it mean to be a Senior Rebates Coordinator at GLS?\nThe Senior Rebates Coordinator is responsible for managing and resolving severely delinquent accounts that have rolled out of the early and mid-stage collections process. This role involves working directly with dealerships to recover outstanding rebate products, conducting in-depth research, and making recommendations to leadership regarding next steps. The Senior Rebates Coordinator plays a key role in carrying out specialized administrative processes, strengthening dealer relationships, safeguarding company assets, and ensuring compliance with established processes.\nHow will you drive value within the organization as a Senior Rebates Coordinator?\nManage a portfolio of accounts with a focus on collecting outstanding rebate products\nMake purposeful outbound calls to dealerships with significantly past-due rebate obligations to ensure resolution\nResearch dealerships using all available tools and resources, including internal systems, online databases, agency websites, and other investigative methods\nPlace outbound calls to consumers, dealers, insurance companies, and other third-party contacts to support the assigned recovery process and obtain resolutions on accounts\nPartner with internal teams to enhance the customer and dealer experience while ensuring quality assurance standards are met\nProvide recommendations to leadership regarding early- and mid-stage collection efforts to improve process effectiveness; and provide feedback and potential solutions about process efficiency and ways to improve the customer and dealer experience\nRelay unresponsive dealerships to leadership with a clear outline of all collection efforts made\nSupport departmental responsibilities through cross-training and administrative functions, which may include: Indexing documents, drafting customer/dealership correspondence, completing cross-departmental assignments, overrides, cutting checks/final reviews, buybacks, unidentified payment review, QA and new hire training support\nManage a full queue while also assisting with escalations\nProvide recommendations regarding offsetting dealer accounts and escalating matters for legal action when necessary\nCollaborate with GLS Management and the Legal Team to prepare legal files and generate legal demand letters\nAccurately maintain documentation and records to support legal processes\nPerform additional assignments and special projects as required by the needs of the company or as directed by leadership\nWhat should you already know to be successful as a Senior Rebates Coordinator?\nHigh School diploma or equivalent required\nMinimum of one (2) year experience in a relevant customer service role required, automotive industry preferred\nExcellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business\nMust be organized to be able to stay on track for time-sensitive deadlines\nAbility to work with a diverse customer and workforce population\nStrong verbal and written communication skills\nTeam player that can adapt in a fast pace and changing environment\nProficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required\nCommitment to exemplifying the organizational core values and key competencies\nEmployment Requirements:\nSignificant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity\nRemain in a stationary position up to 100% of the workday\nConstantly operate a computer and other standard office equipment\nJob functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects\nBe able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling\nSchedule:\n This is a non-exempt, full-time position\nMust be flexible to work within departmental operating days and times which include Monday through Friday, 8:00am-6:00pm\nRegular, predictable attendance is required, including overtime hours as business demands dictate\nEvening and weekend work may be required as job duties demand","description_format":"text","description_chars":4572,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Loans & Pawnshops","Leasing, Auto & Equipment Finance"],"lifecycle":[{"event":"open","at":"2026-10-23T21:56:12Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 16 · green card filings: 1","filings_12m":16,"filings_prev_12m":5,"green_card_filings_12m":1,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":9,"expected_fill_days":54,"reasons":["conf:2","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/global-lending-services-senior-rebates-coordinator","json_url":"https://alion.io/job/global-lending-services-senior-rebates-coordinator.json","meta":{"generated_at":"2026-11-03T01:17:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1627,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4416511},"rest":"https://alion.io/mcp/rest/get_company?id=4416511"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobal-lending-services-senior-rebates-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobal-lending-services-senior-rebates-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobal-lending-services-senior-rebates-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/global-lending-services-senior-rebates-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobal-lending-services-senior-rebates-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3182244}},{"tool":"search_jobs","arguments":{"company":"glsauto.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3182244},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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