{"id":1173092,"url":"https://alion.io/job/global-payments-associate-client-server-software-analyst","title":"Associate Client Server Software Analyst","company":{"id":2520,"name":"Global Payments","domain":"globalpayments.com","url":"https://alion.io/company/globaltech-poland-sp-z-o-o","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":35,"ghost_share":0,"stale_share":0.543,"repost_share":0.057,"time_to_fill_p50_days":21,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16500,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":634},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"DNS","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"C#","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-09-24T09:12:14Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T17:31:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Summary of This Role\nMandatory Skills\nTechnical Skills\n0-2 years of experience in application support.\n\nBasic understanding of Windows Operating Systems.\n\nWorking knowledge of SQL for querying and data validation.\n\nUnderstanding of web-based applications and .NET application architecture.\n\nBasic knowledge of IIS and application troubleshooting.\n\nUnderstanding of networking fundamentals (DNS, ports, connectivity, HTTP/HTTPS).\n\nFamiliarity with cloud environments and hosted applications.\n\nKnowledge of incident management and service request processes.\n\nBasic understanding of monitoring and alerting concepts.\n\nSoft Skills\nStrong verbal and written communication skills.\n\nGood analytical and troubleshooting abilities.\n\nAbility to work effectively with business users and technical teams.\n\nWillingness to participate in bridge calls and incident resolution activities.\n\nStrong ownership and accountability for assigned tasks.\n\nAbility to manage multiple priorities in a fast-paced environment.\n\nTeam player with a positive learning attitude.\n\nProcess Knowledge\nBasic understanding of ITIL/ITSM processes.\n\nExperience handling incidents, service requests, and user issues.\n\nAbility to document findings, resolutions, and operational procedures.\n\nGood to Have Skills\nTechnical Skills\nKnowledge of PowerShell or Python scripting.\n\nExposure to cloud platforms (Azure, AWS, etc.).\n\nKnowledge of application monitoring and observability tools.\n\nUnderstanding of Site Reliability Engineering (SRE) concepts.\n\nFamiliarity with automation tools and process improvement initiatives.\n\nExposure to performance monitoring and log analysis tools.\n\nProcess & Operational Skills\nUnderstanding of operational metrics such as SLA, MTTD, and MTTR.\n\nKnowledge of reporting and audit processes.\n\nExperience creating knowledge articles and support documentation.\n\nKey Responsibilities\nProvide Level 1/Level 2 support for business applications.\n\nInvestigate and troubleshoot application, database, and system issues.\n\nParticipate in incident bridge calls and assist in service restoration.\n\nHandle user incidents, service requests, and operational queries.\n\nCollaborate with development, infrastructure, database, and other support teams.\n\nMonitor application health and respond to alerts.\n\nDocument resolutions, troubleshooting steps, and operational procedures.\n\nEscalate issues appropriately and provide timely updates to stakeholders.\n\nIdentify opportunities for process improvements and automation.\n\nContinuously learn application functionality and supporting technologies.","description_format":"text","description_chars":2559,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-24T09:12:14Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":21,"reasons":["conf:4","win:early","comp:junior,brand"],"computed_at":"2026-09-24T22:10:08Z"},"pay":null,"html_url":"https://alion.io/job/global-payments-associate-client-server-software-analyst","json_url":"https://alion.io/job/global-payments-associate-client-server-software-analyst.json","meta":{"generated_at":"2026-09-24T22:10:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":395,"day_limit":5000,"remaining_today":4605,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}