Associate Senior Systems Engineer
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
System Engineer II - Infrastructure Support (GCP / Kubernetes / Windows)
Summary of This Role
Providing day-to-day support for GCP infrastructure and Kubernetes-based infrastructure, with a focus on Google Cloud Compute Engine, Windows environments, and automated delivery through Terraform and GitHub.
Supports the operation, stability, and ongoing improvement of cloud-based infrastructure services, ensuring reliable performance in a production and compliance-driven environment.
What Part Will You Play?
Support day-to-day operation of GCP-based infrastructure, including Compute Engine workloads and Kubernetes platform and cluster configurations
Work with leadership and technical teams to support the strategic direction of the Infrastructure Engineering function
Support automated build and deployment practices using infrastructure as code and CI/CD pipelines
Maintain installation, configuration, and operational procedures, and contribute to improving runbooks and documentation
Participate in infrastructure support and engineering activities across BAU operations and project delivery
Provide incident support, troubleshooting, and root cause analysis for production issues
Work closely with networking, security, and application teams to resolve issues and support service delivery
Support compliance, audit, and security requirements across managed systems
Contribute to improving the availability, performance, and resilience of infrastructure services
What Are We Looking For in This Role?
Minimum Qualifications
Bachelor’s degree in Computer Science or related field, or equivalent experience.
2-5 years of hands-on experience supporting cloud-based infrastructure in a production environment, with exposure to GCP (Compute Engine), Windows systems, and Kubernetes-based platforms.
General understanding of cloud networking and access controls, with experience working alongside networking and security teams.
Good communication skills.
Desired Skills and Capabilities
Hands-on experience supporting Google Cloud Platform (GCP) environments from an infrastructure support perspective, with a focus on Google Compute Engine (GCE) and Windows-based workloads
Good working understanding of cloud networking and access controls (including service accounts), with experience working alongside dedicated networking and security teams
Working knowledge of Kubernetes (GKE preferred) from an infrastructure support perspective, including cluster configuration, namespace configuration, ingress/service routing, and security configuration, along with troubleshooting of infrastructure-related issues
Solid Windows systems engineering background, including server build, patching, and operational support in a cloud-hosted environment
Experience with infrastructure as code, preferably Terraform, for provisioning and maintaining cloud resources
Familiarity with GitHub or similar source control platforms, supporting CI/CD-driven workflows and deployments
Solid understanding of production support practices, including incident support, troubleshooting, root cause analysis, and working from runbooks
Experience supporting services in a regulated or compliance-driven environment (e.g. PCI), with awareness of security, audit, and change requirements
Working knowledge of Active Directory, including user and group management and basic policy administration
Basic working knowledge of Linux systems, sufficient to support Kubernetes-based workloads
Understanding of security and access control concepts, including IAM, service accounts, and patch and vulnerability management
Ability to contribute to both operational support and project delivery activities, working across application, infrastructure, and security teams in a distributed environment
Strong collaboration and communication skills
Key Qualifications needs
2-5 years’ experience supporting cloud infrastructure in production environments
Hands-on experience with GCP (Google Compute Engine) and Windows-based workloads
Working knowledge of Kubernetes (GKE preferred), supporting application deployments and troubleshooting
Experience with Terraform and infrastructure as code, and GitHub-based workflows
Strong production support skills, including incident response, troubleshooting, and root cause analysis
Working knowledge of Active Directory and core access management concepts
Basic understanding of Linux systems in support of Kubernetes workloads
Familiarity with security, access control, and compliance requirements (e.g. PCI)
Experience working alongside networking and security teams in a shared responsibility model
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].