{"id":3458874,"url":"https://alion.io/job/global-payments-client-support-specialist-3","title":"Client Support Specialist","company":{"id":2520,"name":"Global Payments","domain":"globalpayments.com","url":"https://alion.io/company/globaltech-poland-sp-z-o-o","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":74,"ghost_share":0.027,"stale_share":0.149,"repost_share":0.081,"time_to_fill_p50_days":23,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T13:10:13Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-03T06:57:05Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Ready to take your career global?\nMake your mark at one of the biggest names in payments!\nWe're looking for a Client Support Specialist to join our Client Support team and help shape the future of global commerce. \nWhat you'll own\nRespond to cardholder inquiries by phone, email, chat, and other communication channels, resolving payment and account related issues in line with service standards\nHandle complex and sensitive customer requests, including escalated cases involving fraud, risk, payments, and account maintenance.\nInvestigate customer issues, identify suitable solutions, and coordinate with technical and service departments or clients when further support is required\nAct as a subject matter expert for assigned clients, supporting colleagues with complex cases and helping identify opportunities to improve processes and service quality\nCoach and train team members, support onboarding of new colleagues, and help coordinate daily activities to ensure timely and consistent service delivery\nWhat you'll bring\nExtensive experience in telephone based customer service, ideally in payment services, financial services, or a contact center environment.\nStrong problem solving skills and the ability to handle complex customer inquiries independently, including sensitive or high risk cases\nExcellent communication skills, a customer focused mindset, and the ability to collaborate effectively with colleagues and other departments\nStrong organizational skills, initiative, and the ability to support, guide, and coordinate team members while managing multiple tasks\nIt’s a bonus if you have\nExperience using Global Payments systems or other payment processing and customer service platforms\nPrevious experience as a subject matter expert, team lead, or coach in a customer service environment\nKnowledge of card payment processes, fraud prevention, compliance requirements, and relevant card scheme guidelines\nAbout the team\nOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, whom you can learn from as you grow your career. The people, the energy, and the connections are unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that transcend borders.\nWhat makes a Globalpayer?\nGlobalpayers think like a client, act like an owner, and win as one team. We’re curious and innovative, always finding better ways to deliver impact. We empower each other to make decisions, and our passion drives excellence in everything we set out to do.\nDoes this sound like you? Then you sound like a Globalpayer. Apply now to take your career global!","description_format":"text","description_chars":2632,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-29T13:10:13Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/global-payments-client-support-specialist-3","json_url":"https://alion.io/job/global-payments-client-support-specialist-3.json","meta":{"generated_at":"2026-11-03T08:39:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12202,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2520},"rest":"https://alion.io/mcp/rest/get_company?id=2520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobal-payments-client-support-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobal-payments-client-support-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobal-payments-client-support-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/global-payments-client-support-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobal-payments-client-support-specialist-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3458874}},{"tool":"search_jobs","arguments":{"company":"globalpayments.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3458874},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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