{"id":1710877,"url":"https://alion.io/job/global-payments-customer-service-representative-1-day-shift","title":"Customer Service Representative 1 (Day Shift)","company":{"id":2520,"name":"Global Payments","domain":"globalpayments.com","url":"https://alion.io/company/globaltech-poland-sp-z-o-o","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":92,"ghost_share":0.043,"stale_share":0.163,"repost_share":0.098,"time_to_fill_p50_days":22,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T17:20:22Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-29T02:40:23Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Ready to take your career global?\nMake your mark at one of the biggest names in payments. We’re looking for a Customer Service Representativeto join our ever evolving Client Services Operations Team and help shape the future of global commerce.\nWhat you’ll own \nCustomer Support: Respond to inquiries across channels and resolve concerns efficiently.\n\nIssue Handling: Address service requests and escalate when needed.\n\nCoordination & Knowledge: Maintain product knowledge and coordinate with teams to meet customer needs.\n\nWhat you’ll bring \nHigh School Diploma or Equivalent.\n\nAt least 6 months to 1 year of experience in a customer support role within a contact center or BPO environment.\n\nStrong English communication skills - both verbal and written.\n\nExcellent customer service skills, with the ability to remain professional and composed under pressure.\n\nMust be willing to work in aPure Voice (Phone) or Blended (Phone, Email, and Chat) support environment based on business needs.\n\nAmenable to shifting schedules, including weekends and holidays.\n\nWilling towork onsite at Vertis North, Quezon City.\n\nIt’s a bonus if you have \nExperience handling multi-channel customer support (voice, email, chat).\n\nFamiliarity with CRM or customer service tools.\n\nStrong communication and problem-solving skills.\n\nWhat Part Will You Play?\nRespond to customer inquiries and provide resolutions through multiple channels (phone, email, SMS, and or chat).\n\nHandle routine calls and escalate complex issues when necessary.\n\nMaintain accurate knowledge of products, policies, and procedures.\n\nNavigate computerized data entry systems and client applications.\n\nResolve Tier 1 payment and account-related requests, including card activations, payments, and updates.\n\nEnter required data into client systems and databases.\n\nEscalate unresolved issues to senior representatives or designated departments.\n\nAbout the team \nOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.\nWhat makes a Globalpayer? \nGlobalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.\nDoes this sound like you? Then you sound like a Globalpayer. 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