{"id":2850522,"url":"https://alion.io/job/global-payments-customer-service-representative-4","title":"Customer Service Representative","company":{"id":2520,"name":"Global Payments","domain":"globalpayments.com","url":"https://alion.io/company/globaltech-poland-sp-z-o-o","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":88,"ghost_share":0.045,"stale_share":0.17,"repost_share":0.102,"time_to_fill_p50_days":22,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":73000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2087},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-30T20:26:38Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Ready to take your career global?\nMake your mark at one of the biggest names in payments. We’re looking for a Customer Service Representative to join our evolving Hong Kong Customer Care Center team and help shape the future of global commerce.\nWhat you’ll own\nHandle inbound and outbound merchant calls, resolving inquiries related to authorization, payments, statements, and account maintenance with a high first-call resolution rate\nBuild strong merchant relationships by delivering consistent, professional, and personalized one-stop service experiences\nCollaborate with internal teams to identify and implement timely, effective solutions for merchant issues\nMaintain up-to-date product and process knowledge to ensure accurate, compliant, and efficient support\nContribute to customer experience improvements by sharing feedback and participating in call center initiatives\nWhat you’ll bring\nMinimum 1 year of customer service or call center experience, with proven ability to meet service KPIs (e.g., response time, resolution rate, customer satisfaction)\nFluency in English and Mandarin (spoken and written) to communicate effectively with overseas banks and merchants\nStrong communication skills with excellent telephone etiquette and a professional, customer-focused approach\nDemonstrated ability to remain calm under pressure, multitask, and resolve issues efficiently\nWillingness and flexibility to work shifts, including weekends and public holidays\nIt’s a bonus if you have\nExperience in payment processing, banking, or financial services environments\nPrior exposure to CRM or call center systems and performance dashboards\nAbility to speak Cantonese or additional languages\nAbout the team\nOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.\n What makes a Globalpayer?\nGlobalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.\nDoes this sound like you? Then you sound like a Globalpayer. 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