{"id":1751694,"url":"https://alion.io/job/global-payments-customer-success-manager","title":"Customer Success Manager","company":{"id":2520,"name":"Global Payments","domain":"globalpayments.com","url":"https://alion.io/company/globaltech-poland-sp-z-o-o","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":76,"ghost_share":0.026,"stale_share":0.079,"repost_share":0.105,"time_to_fill_p50_days":22,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jeffersonville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":66000,"max_usd":152000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":602},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-22T02:56:57Z","board_verified":false,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Job Description\nReady to take your career global?\nMake your mark at one of the biggest names in payments. We’re looking for aCustomer Success Manager to help shape the future of global commerce.\nWhat you’ll own\nServe as the primary point of contact for clients, providing technical and product support while ensuring timely resolution of inquiries and issues.\n\nManage issue resolution end-to-end, including root cause analysis, coordinating internal teams, tracking progress, and communicating outcomes to clients.\n\nBuild strong client relationships by understanding business needs and proactively identifying opportunities for product adoption and growth.\n\nAnalyze client requests and recommend solutions, system enhancements, or process improvements aligned with best practices.\n\nMaintain accurate documentation and tracking, while developing functional requirements to support client customizations or system changes.\n\nWhat you’ll bring\nBachelor’s degree or equivalent combination of education and relevant experience.\n\n2+ years of experience in client-facing roles such as customer success, consulting, or technical support.\n\nStrong ability to troubleshoot issues, perform root cause analysis, and translate technical concepts into clear business language.\n\nExcellent communication and relationship management skills with both internal stakeholders and external clients.\n\nAbility to manage multiple priorities, apply sound judgment, and deliver results in a fast-paced environment.\n\nIt’s a bonus if you have\n4+ years of relevant experience, ideally in the payments or credit card industry.\n\nExperience working cross-functionally with technical, product, and account management teams.\n\nFamiliarity with structured issue resolution or client support methodologies.\n\nAbout the team\nOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.\nWhat makes a Globalpayer?\nGlobalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.\nDoes this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.\nEEOC Statement\nGlobal Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.\nIf you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.\nWashington Candidates: Click here for information on the Fair Chance Act.","description_format":"text","description_chars":3393,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-10-03T09:06:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1 · green card filings: 5","filings_12m":1,"filings_prev_12m":39,"green_card_filings_12m":5,"median_offered_wage_usd":116667,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":0.9,"p_active":0.76,"p_room":0.55,"age_days":22,"expected_fill_days":22,"reasons":["conf:51","velocity","win:tail","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/global-payments-customer-success-manager","json_url":"https://alion.io/job/global-payments-customer-success-manager.json","meta":{"generated_at":"2026-10-25T03:06:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4647,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2520},"rest":"https://alion.io/mcp/rest/get_company?id=2520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobal-payments-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobal-payments-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobal-payments-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/global-payments-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobal-payments-customer-success-manager"}]}