{"id":1710872,"url":"https://alion.io/job/global-payments-customer-support-representative","title":"Customer Support Representative","company":{"id":2520,"name":"Global Payments","domain":"globalpayments.com","url":"https://alion.io/company/globaltech-poland-sp-z-o-o","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":112,"ghost_share":0.018,"stale_share":0.232,"repost_share":0.098,"time_to_fill_p50_days":19,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":135000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":934},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T17:20:22Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-13T03:26:19Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Summary of This Role\nReceives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.\nWhat Part Will You Play?\nResolve client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals and standard software-based systems, and provide standardized responses by utilizing established documentation and processes and begins to assist clients/merchants with technical support issues not included in the established documentation. Enters required and additional relevant information into databases while resolving customer issues.\nFurther develops knowledgebase to include newly implemented or revisions to POS products, policies, procedures, and regulations through the continued participation in on-going training and reference to online manuals. Begins to interpret polices, procedures, compliance and association regulations.\nWhat Are We Looking For in This Role?\nMinimum Qualifications\nHigh School Diploma or Equivalent\nTypically Minimum 2 Years Relevant Exp\n Preferred Qualifications\nTypically Minimum 4 Years Relevant Exp\nPrevious customer service experience with a focus on payments industry\nWhat Are Our Desired Skills and Capabilities?\nSkills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.\nJob Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.\nSupervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.\nComputer Skills - Basic computer skills\nIndustry Knowledge - Ability to develop basic payments industry knowledge\nResearch - Basic ability to research issues and resolve customer inquiries","description_format":"text","description_chars":2195,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-10-02T17:20:22Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.843,"p_room":0.9,"age_days":10,"expected_fill_days":19,"reasons":["conf:2","velocity","win:mid","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/global-payments-customer-support-representative","json_url":"https://alion.io/job/global-payments-customer-support-representative.json","meta":{"generated_at":"2026-10-13T12:01:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18725,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2520},"rest":"https://alion.io/mcp/rest/get_company?id=2520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobal-payments-customer-support-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobal-payments-customer-support-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobal-payments-customer-support-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/global-payments-customer-support-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobal-payments-customer-support-representative"}]}