{"id":1217652,"url":"https://alion.io/job/global-payments-developer-support-specialist","title":"Developer Support Specialist","company":{"id":2520,"name":"Global Payments","domain":"globalpayments.com","url":"https://alion.io/company/globaltech-poland-sp-z-o-o","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":108,"ghost_share":0.019,"stale_share":0.222,"repost_share":0.102,"time_to_fill_p50_days":19,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":135000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":934},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T11:06:27Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-12T23:29:44Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":16},"description":"Summary of This Role\nProvide accurate and timely technical information, advice, and assistance regarding the organization's product and services. Respond to inquiries from clients; understand their technical questions, assess their needs, and suggests or promote solutions that may include alternative products or services. Undertake research and develop proposal to new solutions to solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems to maintain up-to-date documentation.\nWhat Part Will You Play?\nContinues education of the industry, system, module and product, and uses that information to inform the client.\nReacts to moderately complex client inquiries and conducts research to solve issues within established guidelines. Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to the client. Assigned as contact with the client to either resolve client’s issue or propose definition of client’s problem for subsequent action.\nParticipates in the calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.\nBegins to analyze and evaluate client initiated changes, including options maintenance requests, through client consultation about best practices and internal research. Performs maintenance on accounts. Verifies system changes made and ensures the outcome is accurate.\nBuilds client relationships through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality. Understands clients' business needs and objectives and identifies opportunities to promote new products and services.\nInterprets basic technical client issues and project requests. Assists in determining root cause analysis and identifying technical changes needed. Translates for internal teams and stakeholders. Advocates for the client within Global Payments while striving to meet the needs of both parties.\nDevelops functional requirements and specifications to support client customization or system changes.\nWhat Are We Looking For in This Role?\nMinimum Qualifications\nBachelor's Degree\nRelevant Experience or Degree in: Bachelor's degree or the equivalent of training and experience\nTypically Minimum 2 Years Relevant Exp\nIncludes consulting with clients to meet business needs\n Preferred Qualifications\nTypically Minimum 4 Years Relevant Exp\nIn the credit card industry\nWhat Are Our Desired Skills and Capabilities?\nSkills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.\nJob Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.\nSupervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.\nProblem Solving - Ability to solve problems using experience and good judgment\nEffective Communication - Demonstrated effective written and oral communication skills\nTechnical Aptitude - Ability to understand and communicate technical changes in easy to understand business terms","description_format":"text","description_chars":3623,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce"],"lifecycle":[{"event":"open","at":"2026-09-25T11:06:27Z"},{"event":"close","at":"2026-09-26T09:53:14Z"},{"event":"reopen","at":"2026-10-02T17:20:22Z"}],"visa":[],"liveness":{"score":53,"band":"ok","label":"Likely open","p_open":1,"p_active":0.712,"p_room":0.75,"age_days":16,"expected_fill_days":19,"reasons":["conf:1","velocity","win:late","comp:brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/global-payments-developer-support-specialist","json_url":"https://alion.io/job/global-payments-developer-support-specialist.json","meta":{"generated_at":"2026-10-13T01:39:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2367,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2520},"rest":"https://alion.io/mcp/rest/get_company?id=2520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobal-payments-developer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobal-payments-developer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobal-payments-developer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/global-payments-developer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobal-payments-developer-support-specialist"}]}