{"id":962941,"url":"https://alion.io/job/global-payments-internal-it-users-support-technician","title":"Internal IT Users Support Technician","company":{"id":2520,"name":"Global Payments","domain":"globalpayments.com","url":"https://alion.io/company/globaltech-poland-sp-z-o-o","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":92,"ghost_share":0.054,"stale_share":0.141,"repost_share":0.141,"time_to_fill_p50_days":22,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Prague, Czech Republic"],"countries":["CZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-16T12:03:30Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-08T22:50:14Z","board_verified":true,"closed_at":null,"days_open":53,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":53},"description":"Ready to take your career global?\nMake your mark at one of the biggest names in payments. We’re looking for a IT Support Technician to join our ever evolving Technical Support team within Global Payments Europe and help shape the future of global commerce.\nWhat you’ll own\nDeliver first and second-line IT support, resolving incidents and service requests efficiently while maintaining high-quality ticket documentation and a strong focus on first-contact resolution.\nTroubleshoot and support end-user devices, operating systems, software, hardware, printers, peripherals, and network connectivity across onsite and remote environments.\nManage incident triage and escalation, ensuring timely resolution and coordination with specialized support teams when required.\nConfigure, provision, and support desktops, laptops, mobile devices, and related enterprise technologies, including software deployments and system imaging.\nContribute to IT operations excellence by assisting with system maintenance, hardware upgrades, and the creation and improvement of technical documentation and support processes.\nThis role is fully from the office, with possibility to work from home once a week, after probation period\nWhat you’ll bring\nFluency in Czech and English at a professional working proficiency level (C1 or higher preferred)\n2+ years of experience providing IT support in an enterprise environment, with hands-on troubleshooting of hardware, software, and end-user technologies.\nStrong knowledge of Windows, ChromeOS, and Apple devices, including installation, configuration, maintenance, and user support.\nExperience with Microsoft Active Directory administration, user account management, and access provisioning.\nExcellent problem-solving, communication, and customer service skills, with the ability to explain technical concepts to non-technical users.\nA collaborative, team-oriented mindset with the ability to work effectively across functions, prioritize competing demands, and meet service level commitments.\nIt’s a bonus if you have\nExperience working independently in a fast-paced IT support environment, managing multiple priorities with minimal supervision.\nA strong understanding of IT service management processes, including incident, request, and problem management best practices.\nExperience supporting virtual desktop environments, enterprise collaboration tools, or cloud-based workplace technologies.\nThe ability to analyze recurring issues, identify trends, and recommend improvements to support processes and end-user experience.\nA proactive mindset with a continuous learning attitude and a willingness to take ownership of new technologies and initiatives.\nAbout the team\nOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.\nWhat makes a Globalpayer?\nGlobalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.\nDoes this sound like you? Then you sound like a Globalpayer. 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