{"id":3840083,"url":"https://alion.io/job/global-payments-professional-services-technician","title":"Professional Services Technician","company":{"id":2520,"name":"Global Payments","domain":"globalpayments.com","url":"https://alion.io/company/globaltech-poland-sp-z-o-o","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":90,"ghost_share":0.044,"stale_share":0.178,"repost_share":0.122,"time_to_fill_p50_days":22,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Troy, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T22:22:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-11T12:38:26Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description\nReady to take your career global?\nMake your mark at one of the biggest names in payments. We’re looking for a Professional Services Technician to join our ever-evolving IT Support Team and help shape the future of global commerce. In this role, you’ll serve as a trusted partner to clients, helping them maximize the value of Global Payments solutions while resolving technical challenges that directly impact their business success. Your expertise will strengthen client relationships, drive operational excellence, and influence how payment solutions evolve to meet changing business needs. Working alongside cross-functional teams, you’ll advocate for clients, identify opportunities for improvement, and help deliver seamless payment experiences that support Global Payments’ mission of enabling commerce worldwide. This is an opportunity to grow your technical and consulting expertise, expand your industry knowledge, and make a measurable impact on client satisfaction, business performance, and long-term innovation.\nWhat you'll own\nInstallation of both hardware and software solutions by delivering timely, effective solutions that minimize disruption, improve client satisfaction, and strengthen long-term business relationships.\nDrive successful issue resolution outcomes by leading investigations, coordinating cross-functional stakeholders, and ensuring clients remain informed and confident throughout the resolution process.\nInfluence product and service improvements by identifying recurring trends, uncovering root causes, and providing insights that enhance client experiences and operational performance.\nGuide clients toward best-practice solutions that optimize system performance, increase adoption of Global Payments capabilities, and support their business objectives.\nChampion client success across the organization by translating business needs into actionable requirements, helping shape enhancements that create value for clients and the broader business.\nWhat you'll bring\nProven experience partnering with clients to understand business needs, resolve challenges, and deliver positive business outcomes.\nStrong problem-solving and analytical skills with the ability to assess complex situations, identify root causes, and recommend effective solutions.\nDemonstrated ability to communicate technical concepts in clear, business-friendly language across a variety of audiences.\nExperience managing multiple priorities while maintaining high levels of accuracy, accountability, and client focus.\nBachelor's degree or equivalent combination of education, training, and relevant professional experience.\nAbility to travel up to 90% of the time.\nIt's a bonus if you have\nExperience within the credit card, payments, or financial technology industry.\nTrack record of influencing process improvements that enhanced client experience or operational effectiveness.\nExperience collaborating with technical, account management, and vendor partners to deliver successful client outcomes.\nAbout the team\nOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.\nWhat makes a Globalpayer?\nGlobalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.\nCome and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.\nDoes this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.\nEEOC Statement\nGlobal Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here.\nIf you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.\nWashington Candidates: Click here for information on the Fair Chance Act.","description_format":"text","description_chars":4745,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Cards & Card Issuing","Payment Processing & Gateways"],"lifecycle":[{"event":"open","at":"2026-11-05T22:22:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1 · green card filings: 5","filings_12m":1,"filings_prev_12m":39,"green_card_filings_12m":5,"median_offered_wage_usd":116667,"route":null,"cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":22,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/global-payments-professional-services-technician","json_url":"https://alion.io/job/global-payments-professional-services-technician.json","meta":{"generated_at":"2026-11-11T15:03:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27963,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2520},"rest":"https://alion.io/mcp/rest/get_company?id=2520"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobal-payments-professional-services-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobal-payments-professional-services-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobal-payments-professional-services-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/global-payments-professional-services-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobal-payments-professional-services-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3840083}},{"tool":"search_jobs","arguments":{"company":"globalpayments.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3840083},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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