{"id":1710873,"url":"https://alion.io/job/global-payments-supervisor-contact-center-operations","title":"Supervisor, Operations","company":{"id":2520,"name":"Global Payments","domain":"globalpayments.com","url":"https://alion.io/company/globaltech-poland-sp-z-o-o","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":91,"ghost_share":0.044,"stale_share":0.154,"repost_share":0.11,"time_to_fill_p50_days":22,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quezon City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":25000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T17:20:22Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T11:11:20Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Ready to take your career global?\nMake your mark at one of the biggest names in payments. We’re looking for a Supervisor, Operations to join our ever-evolving Maintenance VM Ops Team and help deliver exceptional service, operational excellence, and client satisfaction. In this role, you’ll lead a team responsible for supporting merchant boarding and installation activities, ensuring service levels are achieved, processes are optimized, and operational standards are consistently met. Your leadership will play a critical role in driving team performance, enhancing customer experiences, and identifying opportunities to improve efficiency, quality, and productivity across the operation.\nWhat you'll own\nLead and develop a high-performing team by providing coaching, performance management, training, and career development, ensuring team members are equipped to deliver exceptional results.\nDrive operational excellence and SLA achievement by monitoring workflows, managing staffing plans, overseeing queue performance, and ensuring productivity and quality standards are consistently met.\nPartner with clients, business stakeholders, and cross-functional teams to address operational needs, support quality calibration activities, and deliver on contractual commitments.\nChampion continuous improvement initiatives by analyzing operational trends, identifying opportunities for enhancement, and implementing process improvements that increase efficiency and service quality.\nServe as the escalation point for complex customer and merchant issues, ensuring timely resolution while maintaining a positive customer experience.\nWhat you'll bring\nProven experience in team leadership, coaching, performance management, and employee development.\nA minimum of 2 years of experience in customer service, operations, payments, merchant services, or a related field.\nA Bachelor's Degree or equivalent combination of education and relevant professional experience.\nStrong analytical and problem-solving skills with the ability to manage operational metrics, prioritize workloads, and make sound business decisions.\nExcellent communication, stakeholder management, and relationship-building skills, with the ability to collaborate effectively across all levels of the organization.\nIt's a bonus if you have\nExperience in merchant boarding and installations, payment processing, or financial services operations.\nKnowledge of workforce management, service level management, quality monitoring, and process improvement methodologies.\nExperience managing client relationships, escalations, and cross-functional operational initiatives.\nAbout the team\nOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.\nWhat makes a Globalpayer?\nGlobalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.\nCome and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.\nDoes this sound like you? Then you sound like a Globalpayer. 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