{"id":2347813,"url":"https://alion.io/job/global-payments-technical-support-analyst-endpoint-services","title":"Technical Support Analyst - Endpoint Services","company":{"id":2520,"name":"Global Payments","domain":"globalpayments.com","url":"https://alion.io/company/globaltech-poland-sp-z-o-o","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":112,"ghost_share":0.018,"stale_share":0.232,"repost_share":0.098,"time_to_fill_p50_days":19,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":32000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-10-12T13:05:08Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T03:26:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Ready to take your career global?\nMake your mark at one of the biggest names in payments. We're looking for a Technical Support Analyst to join our ever-evolving Endpoint Services team and help shape the future of global commerce.\nWhat you'll own\nProvide end-user technical support for desktop, laptop, mobile, peripheral, and collaboration technologies across a global enterprise environment.\nDeliver exceptional customer service by troubleshooting and resolving hardware, software, operating system, and connectivity issues within established service level expectations.\nSupport endpoint lifecycle activities including device provisioning, deployment, upgrades, asset management, and retirement processes.\nParticipate in technology refresh initiatives, operating system migrations, and workplace technology transformation projects.\nCollaborate with internal technology teams, vendors, and business stakeholders to maintain a secure, reliable, and productive computing environment.\nWhat you'll bring\nBachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.\n3+ years of experience providing enterprise desktop support, technical support, service desk, or endpoint support services.\nStrong knowledge of Windows operating systems, Microsoft 365, Active Directory, endpoint management tools, and common workplace technologies.\nTiming 24*7 shift\nProven troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues efficiently.\nExcellent communication, customer service, and stakeholder management skills, with the ability to support users at all organizational levels.\nIt's a bonus if you have\nExperience supporting enterprise endpoint management platforms such as Microsoft Intune, Workspace ONE, or similar technologies.\nExposure to virtual desktop environments, including Omnissa Horizon, VMware Horizon, Citrix, or Azure Virtual Desktop.\nExperience supporting technology refresh programs, device deployments, asset management, or ITIL-based service management practices.\nThis is a good opportunity to bring in some of our values and behaviors\nThink like a client: We care deeply about our clients' success. We ask, listen and learn, staying curious to understand business needs before delivering solutions. Our passion drives excellence in every interaction and outcome.\nAct like an owner: We take accountability for delivering outstanding support experiences and resolving issues efficiently. We empower one another to make informed decisions and continuously seek innovative ways to improve services.\nWin as one team: We build strong partnerships across teams and geographies, embracing different perspectives and experiences. We work collaboratively to achieve shared goals and deliver exceptional results for our colleagues and customers.\nAbout the team\nOur inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.\nWhat makes a Globalpayer?\nGlobalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. 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