{"id":3932487,"url":"https://alion.io/job/global-publishing-distribution-administrative-assistant","title":"Administrative Assistant","company":{"id":4525043,"name":"Global Publishing & Distribution","domain":null,"url":"https://alion.io/company/global-publishing-and-distribution","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-25T12:57:24Z","employer_posted_date":null,"last_verified_at":"2026-10-25T12:57:24Z","board_verified":false,"closed_at":null,"days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"Handle customer inquiries via phone, email, and in person.\n • Answer inbound calls promptly and professionally.\n • Address customer complaints and provide effective solutions.\n • Deliver personalized service tailored to customer needs.\n • Maintain call logs and reports.\n • Manage and update customer databases.\n • Follow up on customer interactions.\n • Review customer details before confirming orders.\n • Verify order information in the Odoo system.\n • Resolve issues such as late refunds, out-of-stock items, replacements, and exchanges.\n • Process returns in the Odoo system and document return reasons.\n • Respond to customer emails regarding returns, providing necessary instructions.\n • Work closely with the finance team to synchronize orders, refunds, and financial transactions between Odoo.\n • Collaborate with the warehouse team to expedite deliveries, manage stock updates, and resolve undelivered or incomplete orders.\n • Coordinate with the senior buyer to address product defects and vendor-related issues.\nRequirements\n1. 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