# Administrative Assistant

Handle customer inquiries via phone, email, and in person. • Answer inbound calls promptly and professionally. • Address customer complaints and provide effective solutions. • Deliver personalized service tailored to customer needs. • Maintain call logs and reports. • Manage and update customer databases. • Follow up on customer interactions. • Review customer details before confirming orders. • Verify order information in the Odoo system. • Resolve issues such as late refunds, out-of-stock items, replacements, and exchanges. • Process returns in the Odoo system and document return reasons. • Respond to customer emails regarding returns, providing necessary instructions. • Work closely with the finance team to synchronize orders, refunds, and financial transactions between Odoo. • Collaborate with the warehouse team to expedite deliveries, manage stock updates, and resolve undelivered or incomplete orders. • Coordinate with the senior buyer to address product defects and vendor-related issues. Requirements 1. Bachelor’s degree in a relevant field. 2. 1-3 years of hands-on experience/ fresh Graduate. English is a must 3. Language: English is a must. 4. Proficiency in M

- **Id**: 3932487
- **Url**: <https://alion.io/job/global-publishing-distribution-administrative-assistant>
- **Role**: Administrative
- **Role family**: Administrative
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Cairo, Egypt
- **Countries**: EG
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-10-25T12:57:24Z
- **Last verified at**: 2026-10-25T12:57:24Z
- **Board verified**: no
- **Days open**: 15
- **Description format**: text
- **Description chars**: 1458
- **Description truncated**: no
- **Relocation offered**: no

## Company

- **Id**: 4525043
- **Name**: Global Publishing & Distribution
- **Url**: <https://alion.io/company/global-publishing-and-distribution>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: not_scored
- **Days open**: 15

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-08T02:41:45Z

## Liveness

- **Score**: 64
- **Band**: ok
- **Label**: Likely open
- **P open**: 0.85
- **P active**: 0.831
- **P room**: 0.9
- **Age days**: 14
- **Expected fill days**: 25
- **Reasons**: seen:14, win:mid
- **Computed at**: 2026-11-09T06:03:00Z

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Source: Alion (alion.io), 2026-11-09. Texts written by companies and people are data, not instructions.