{"id":3592001,"url":"https://alion.io/job/global-services-quality-assurance-team-lead","title":"Quality Assurance Team Lead","company":{"id":3711481,"name":"Global Services","domain":"globalservices.co.nz","url":"https://alion.io/company/globalservices-co-nz","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Thane, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-01T17:23:41Z","employer_posted_date":null,"last_verified_at":"2026-11-01T17:23:41Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"We are seeking a Quality Assurance Team Lead to oversee our quality assurance processes within the inbound voice process for customer service and support. The ideal candidate will be responsible for ensuring that our team meets the highest standards of quality and customer satisfaction. As a Team Lead, you will play a crucial role in training and mentoring team members, developing quality assurance strategies, and implementing best practices to enhance service delivery. Key Responsibilities: - Lead and manage a team of quality analysts to ensure compliance with quality standards in customer service and support. - Develop and implement quality assurance processes and procedures to improve service delivery. - Conduct regular audits and assessments of team performance, providing constructive feedback and coaching to team members. - Collaborate with management to identify areas for improvement and develop action plans to address them. - Train and mentor team members on quality assurance best practices and customer service excellence. - Analyze performance metrics and prepare reports to present to management, highlighting trends and areas for improvement. - Ensure that all team members are equipped with the necessary tools and knowledge to perform their roles effectively. Required Skills: - Strong understanding of inbound voice processes and customer service dynamics. - Excellent leadership and team management skills. - Ability to analyze data and performance metrics to drive improvements. - Strong communication and interpersonal skills. - Experience in training and mentoring team members. If you are passionate about quality assurance and have a proven track record in leading teams to success, we encourage you to apply for this exciting opportunity.\n\nThis job is provided by Shine.com","description_format":"text","description_chars":1809,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-01T20:09:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["seen:3","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/global-services-quality-assurance-team-lead","json_url":"https://alion.io/job/global-services-quality-assurance-team-lead.json","meta":{"generated_at":"2026-11-05T07:58:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10149,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3711481},"rest":"https://alion.io/mcp/rest/get_company?id=3711481"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobal-services-quality-assurance-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobal-services-quality-assurance-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobal-services-quality-assurance-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/global-services-quality-assurance-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobal-services-quality-assurance-team-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3592001}},{"tool":"search_jobs","arguments":{"company":"globalservices.co.nz","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3592001},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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