{"id":3309702,"url":"https://alion.io/job/global-talent-customer-support-specialist-2","title":"Customer Support Specialist","company":{"id":6439,"name":"Global Talent","domain":"globaltalentco.com","url":"https://alion.io/company/globaltalentco","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":95,"open_postings":14,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":145,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE","KE","NG","ZA","MA"],"hiring_countries_total":5,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-10-26T22:53:19Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-03T17:43:35Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Customer Support Specialist\nPart-Time to start, with room to grow | Remote\nCheck out The Global Talent Co.’s talent network: https://www.globaltalent.co/network\nAbout the company\nOur client is a fast-growing boutique fitness studio group based in Berlin, Germany. They run high-volume, coach-led group strength training classes across multiple central locations, with a warm, down-to-earth brand that feels close to its members rather than corporate.\nAs they open new locations this year, they're building a small, dedicated remote support team to take care of members and on-site staff outside regular hours.\nWhat you'll do\nBe the friendly, reliable point of contact for members reaching out with questions or issues - bookings, account questions, refunds, and similar requests\n\nSupport on-site trainers with occasional urgent requests\n\nCommunicate exclusively in writing (chat/WhatsApp/email - no phone calls required)\n\nRepresent the brand's tone in every interaction: warm, down-to-earth, and genuinely helpful\n\nWhat we're looking for\nExcellent written English\n\nGenuine empathy and strong people instincts - you read tone well and respond with warmth, even to a frustrated message\n\nGood judgment and comfort making sensible decisions independently\n\nReliability and a sense of ownership - this is a small, remote-first team\n\nComfortable working early mornings, evenings, and/or weekends\n\nGerman is a plus, but not required\n\nNo specific software experience is required - full training is provided.\nWhat we're not looking for\nA traditional call-center agent who relies on scripts and fixed responses\n\nSomeone who needs to check in before every small decision - we want people comfortable using their own judgment\n\nSomeone who prefers highly technical, complex problem-solving - the challenge here is tone and consistency, not troubleshooting difficulty\n\nA strictly \"by the book\" approach when warmth and flexibility are what the moment calls for\n\nWhat's on offer\nFully remote, flexible within the coverage windows below\n\nA growing role with more responsibility over time as the company scales\n\nA supportive, founder-led team\n\nSchedule\nCoverage is mainly needed during early mornings, evenings on weekdays, and weekends. Exact shifts will be discussed during the process based on your availability.\nAt The Global Talent Co., our mission is to bridge the gap between leading global brands and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.","description_format":"text","description_chars":2517,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"},{"name":"Kenya","iso":"KE","kind":"country"},{"name":"Nigeria","iso":"NG","kind":"country"},{"name":"South Africa","iso":"ZA","kind":"country"},{"name":"Morocco","iso":"MA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-27T02:52:04Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":7,"expected_fill_days":145,"reasons":["conf:2","win:early","comp:attention"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/global-talent-customer-support-specialist-2","json_url":"https://alion.io/job/global-talent-customer-support-specialist-2.json","meta":{"generated_at":"2026-11-03T19:56:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2593,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6439},"rest":"https://alion.io/mcp/rest/get_company?id=6439"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobal-talent-customer-support-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobal-talent-customer-support-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobal-talent-customer-support-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/global-talent-customer-support-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobal-talent-customer-support-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3309702}},{"tool":"search_jobs","arguments":{"company":"globaltalentco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3309702},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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