{"id":2299283,"url":"https://alion.io/job/globalconnect-group-assistant-operations-supervisor","title":"Assistant Operations Supervisor","company":{"id":2168054,"name":"Globalconnect Group","domain":"globalconnectgroup.com","url":"https://alion.io/company/globalconnectgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobylon","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Stockholm, Sweden"],"countries":["SE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":16},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-11T13:25:09Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-05T13:21:21Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":54},"description":"Assistant Operations Supervisor\nDo you enjoy creating structure, keeping priorities moving, and connecting the dots across a complex operational environment? As Assistant Operations Supervisor at GlobalConnect, you will work closely with our Customer Operations leadership team to strengthen operational follow-up and turn priorities into action.\nThis is a broad coordination role where daily operations meet continuous improvement and transformation. You will have visibility across Customer Operations in the Nordics and work with colleagues, leaders, specialists, and customers across functions and countries.\nTo succeed in this role, you likely have:\nExperience from a coordination, cross-functional, or business-facing role in a larger organisation preferably from telecom, IT, operations, service management, or another complex delivery environment.\nExperience with operational follow-up combined with improvement initiatives, transformation, or project execution.\nA good understanding of customer delivery, service management, KPI follow-up, and management reporting, including experience preparing presentations and decision-support material for management.\nStrong written and verbal communication skills in English and at least one Scandinavian language.\nAbout the role and the team\nCustomer Operations is responsible for the operational delivery of services to GlobalConnect customers across the Nordics. The department includes Customer Support, Service Desk functions across several countries, the Advanced Solutions Service Desk, and Operations Management.\nBased in our office in Stockholm or Fornebu, you will support structure, coordination, and progress across operational and strategic priorities. You will work closely with the Senior Director, Customer Operations, who is based in Fornebu, Norway, while reporting to the Head of Operations Management.\nThe role brings you close to both daily operations and longer-term development.\nWhat you’ll be working on\nCoordinate and follow up operational priorities, actions, decisions, and deliverables across Customer Operations.\nDrive structured follow-up of transformation initiatives, improvement activities, and priority deliverables.\nMonitor KPIs, trends, and risk areas and coordinate relevant follow-up actions across the department.\nPrepare management presentations, status updates, reporting, and decision-support material.\nSupport strategic customer follow-up, critical cases, and escalations, including participation in relevant customer meetings.\nCoordinate across Customer Support, Service Desk, Advanced Solutions Service Desk, Operations Management, and other relevant functions to support progress and execution.\nWho we are looking for\nYou work in a structured way and are comfortable balancing immediate operational needs with longer-term priorities. You can identify what matters, create clarity across several activities, and keep follow-up moving when priorities change.\nThe role involves frequent interaction with leaders, customers, specialists, and colleagues across countries, so clear communication and the ability to build effective working relationships are important. You are motivated by improving how things work and by turning plans, decisions, and improvement initiatives into progress.\nRelevant higher education in management, administration, technology, finance, or a related field is beneficial, but relevant experience can compensate for formal education. Experience from telecom, IT, operations, service management, or another complex delivery environment is also an advantage.\nDoes this sound like you? If so, we would love to hear from you.\nOur recruitment process\nTalent Acquisition Screening interview\nHiring Manager interview\nPersonality and ability tests feedback and discussion with Talent Acquisition\nCase interview with Hiring Manager and peer/stakeholder\nFinal alignment meeting\nReferences\nPractical information\nWorkplace: GlobalConnect's office in Stockholm or Fornebu.\nThe role requires regular travel to the locations where Customer Operations colleagues are based.\nGlobalConnect does not offer relocation packages or work visa sponsorship for this role.\nThis is an opportunity to take a central role in how Customer Operations coordinates priorities, follows up performance, and progresses operational improvements across the Nordics.\nNo need for a personal letter - just send us your CV or LinkedIn profile.\nJoin us and be part of the transformation in the most exciting company within critical digital infrastructure in Northern Europe! Apply today!","description_format":"text","description_chars":4563,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Norway","iso":"NO","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T21:01:47Z"},{"event":"close","at":"2026-10-14T15:11:18Z"},{"event":"reopen","at":"2026-10-19T08:38:24Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.462,"p_room":0.35,"age_days":54,"expected_fill_days":25,"reasons":["conf:3","win:tail"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/globalconnect-group-assistant-operations-supervisor","json_url":"https://alion.io/job/globalconnect-group-assistant-operations-supervisor.json","meta":{"generated_at":"2026-11-05T16:44:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22120,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2168054},"rest":"https://alion.io/mcp/rest/get_company?id=2168054"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobalconnect-group-assistant-operations-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobalconnect-group-assistant-operations-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobalconnect-group-assistant-operations-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/globalconnect-group-assistant-operations-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobalconnect-group-assistant-operations-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2299283}},{"tool":"search_jobs","arguments":{"company":"globalconnectgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2299283},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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