{"id":2299290,"url":"https://alion.io/job/globalconnect-group-network-support-technician","title":"Network Support Technician","company":{"id":2168054,"name":"Globalconnect Group","domain":"globalconnectgroup.com","url":"https://alion.io/company/globalconnectgroup","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobylon","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Copenhagen, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"ITIL","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-08-12T06:58:28Z","employer_posted_date":"2026-10-11","last_verified_at":"2026-10-14T18:37:54Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Service Desk Technician - Network\nWould you like to work hands-on with B2B network operations and help keep critical digital infrastructure running? In this role, you will take ownership of customer cases, troubleshoot network-related issues and make sure the right actions are taken when services are affected.\nWhat you need to succeed\nRelevant education in IT/ networking.\nExperience working with network products and a good understanding of network structures.\nProfessional communication skills in both Danish and English.\nExperience working in a structured way with operational cases, where you prioritise according to SLAs and business criticality.\nAbout the role and the team\nYou will join a specialised team supporting GlobalConnect’s B2B customers within network and security services. Based primarily at our Copenhagen office, you will work closely with colleagues to solve incidents, share knowledge and ensure effective handovers.\nThe role combines technical troubleshooting with customer communication. You will be responsible for keeping cases moving from the first contact through follow-up, resolution or the correct handover.\nThe role follows a planned 24/7 shift rotationwith a mix of daytime, evening and night shifts, including evening shifts around 15-23 and night shifts around 23-07. Weekend shifts are also part of the rotation.\nThe schedule is planned in advance and includes longer periods of consecutive days off, including full weeks off at certain points in the rotation. This gives you a combination of varied working hours and longer stretches of time away from work.\nWhat you’ll be working on\nReceive and handle B2B customer enquiries by phone and through our systems.\nTake ownership of cases and prioritise them according to severity, SLAs, escalations and business criticality.\nTroubleshoot and work proactively with incidents and alarms related to network and security products.\nFollow up with customers and suppliers in accordance with agreed SLAs.\nEnsure clear handovers between shifts, colleagues and departments.\nContribute to quality assurance of customer solutions and participate in customer meetings when needed.\nWho we are looking for\nYou enjoy combining technical problem-solving with customer contact and take responsibility for moving your cases forward. You can maintain an overview when priorities change or a customer situation becomes critical, and you communicate technical information clearly to people with different levels of technical knowledge.\nExperience from telecommunications or IT would be useful, as would knowledge of SD-WAN, Layer 2 and Layer 3. Experience with Cisco, Juniper or similar network equipment, ServiceNow, ITIL or network certifications such as CCNA, JNCIA or ACMA would also be an advantage.\nDoes this sound like you? If so, we would love to hear from you.\nOur recruitment process\nTalent Acquisition Screening Interview\nHiring Manager interview\nPersonality and ability tests feedback and discussion with Talent Acquisition\nReferences\nFinal alignment meeting\nPractical information\nLocation: Copenhagen.\nThe role is primarily office-based.\nGlobalConnect does not offer relocation packages or work visa sponsorship for this role.\nYou will get the opportunity to work with B2B network and security services, take ownership of operational customer cases and collaborate closely with colleagues in a specialised team.\nNo need for a personal letter - just send us your CV or LinkedIn profile.\nJoin us and be part of the transformation in the most exciting company within critical digital infrastructure in Northern Europe! Apply today!","description_format":"text","description_chars":3606,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Danish","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T21:01:47Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.355,"p_room":0.28,"age_days":62,"expected_fill_days":25,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/globalconnect-group-network-support-technician","json_url":"https://alion.io/job/globalconnect-group-network-support-technician.json","meta":{"generated_at":"2026-10-14T21:24:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28628,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2168054},"rest":"https://alion.io/mcp/rest/get_company?id=2168054"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobalconnect-group-network-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobalconnect-group-network-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobalconnect-group-network-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/globalconnect-group-network-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobalconnect-group-network-support-technician"}]}