{"id":3490527,"url":"https://alion.io/job/globalfoundries-sr-section-manager-customer-service","title":"Sr. Section Manager - Customer Service","company":{"id":3730,"name":"GlobalFoundries","domain":"gf.com","url":"https://alion.io/company/globalfoundries","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":218,"ghost_share":0,"stale_share":0.982,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":88000,"max":154000,"currency":"USD","period":"year","gross":null,"usd_annual":154000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T00:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-04T00:20:32Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About GlobalFoundries:\nGlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.\nSummary of Role:\nWe are seeking a highly motivated Customer Service Operations Manager to lead customer fulfillment and operational support activities while driving continuous improvement across order management, billing, inventory, and cash management processes. This role serves as a key liaison between customers and internal teams, ensuring exceptional service delivery, operational excellence, and business performance.\nThe ideal candidate is a customer-focused leader with strong analytical skills, experience managing cross-functional relationships, and a passion for process improvement in a fast-paced environment.\nEssential Responsibilities:\nCustomer & Order Management\nAct as a primary point of contact for customers regarding fulfillment, order management, and administrative inquiries.\nOversee order and quotation management processes to ensure timely and accurate execution.\nResolve customer issues and escalate concerns appropriately to maintain high levels of customer satisfaction.\nCollaborate with internal stakeholders to support customer schedules and operational commitments.\nBilling & Financial Operations\nInvestigate and resolve billing discrepancies, ensuring accurate debit and credit processing.\nPartner with Finance teams to support cash management objectives and key performance indicators (KPIs).\nMonitor financial transactions and operational metrics to drive business performance.\nInventory & Operational Excellence\nMonitor and take action on aged work-in-process (WIP) and inventory.\nLead initiatives to improve operational efficiency, service quality, and process effectiveness.\nAnalyze quantitative and qualitative data, identify trends, and implement corrective actions.\nAnticipate operational risks and develop preventative solutions.\nLeadership & Continuous Improvement\nLead and prioritize team activities to meet departmental goals and objectives.\nProvide professional leadership and subject matter expertise across the organization.\nDrive rigorous process improvement and service enhancement programs.\nEstablish and influence operational policies and best practices.\nSupport the design and implementation of operational systems, tools, and applications as needed.\nCollaboration & Compliance\nBuild strong partnerships across cross-functional and global teams.\nWork closely with customer representatives, suppliers, and internal stakeholders on operational projects and business requirements.\nSupport Environmental, Health, Safety, and Security (EHSS) programs and maintain compliance with all company policies.\nParticipate in special projects and additional assignments as required.\nOther Responsibilities:\nPerform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.\nRequired Qualifications:\nBachelor's degree in Business Administration, Supply Chain Management, Operations Management, Finance, or a related field.\nDemonstrated experience in customer service, order management, operations, supply chain, finance, or a related business function.\nStrong analytical and problem-solving skills with experience interpreting operational and financial data.\nExperience managing customer relationships and resolving complex operational issues.\nExcellent communication, collaboration, and stakeholder management skills.\nProficiency with ERP systems and Microsoft Office applications, particularly Excel.\nPreferred Qualifications:\nPrior people management or team leadership experience.\nExperience leading process improvement initiatives using Lean, Six Sigma, or similar methodologies.\nKnowledge of inventory management, billing processes, cash management, and order fulfillment operations.\nExperience working in a manufacturing, semiconductor, technology, or related industry.\nExpected Salary Range\n$88,000.00 - $154,000.00The exact Salary will be determined based on qualifications, experience and location.\nThe role you are applying for may require you to obtain a US Department of Defense Security Clearance at some time during your employment. Acceptance of this role commits to applying for such if requested. Further, the applicant consents to being asked questions about their citizenship and background to assess the likelihood of obtaining a Security Clearance. The applicant also acknowledges that GlobalFoundries can only nominate and submit an application for a Security Clearance. The granting of a Security Clearance is at the sole discretion of the U.S. Government and the Department of Defense.\nIf you need a reasonable accommodation for any part of the employment process, please contact us by email at  let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.\nAn offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.\nGlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory.\nAll policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law","description_format":"text","description_chars":6510,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Semiconductor Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-29T23:23:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 100 · green card filings: 45","filings_12m":100,"filings_prev_12m":95,"green_card_filings_12m":45,"median_offered_wage_usd":110948,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":30,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":154000,"is_top_pay":true},"html_url":"https://alion.io/job/globalfoundries-sr-section-manager-customer-service","json_url":"https://alion.io/job/globalfoundries-sr-section-manager-customer-service.json","meta":{"generated_at":"2026-11-04T06:11:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9614,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3730},"rest":"https://alion.io/mcp/rest/get_company?id=3730"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fglobalfoundries-sr-section-manager-customer-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fglobalfoundries-sr-section-manager-customer-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fglobalfoundries-sr-section-manager-customer-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/globalfoundries-sr-section-manager-customer-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fglobalfoundries-sr-section-manager-customer-service"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3490527}},{"tool":"search_jobs","arguments":{"company":"gf.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3490527},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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