{"id":3342234,"url":"https://alion.io/job/globalfoundries-sr-specialist-customer-support","title":"Sr. Specialist Customer Support","company":{"id":3730,"name":"GlobalFoundries","domain":"gf.com","url":"https://alion.io/company/globalfoundries","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":217,"ghost_share":0,"stale_share":0.986,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["George Town, Malaysia"],"countries":["MY"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":29000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4991},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-27T15:57:33Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-02T08:13:49Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"We are seeking a customer-focused and results-oriented Customer Service Operations Specialist to support customer fulfillment activities and operational processes. This role serves as a key interface between customers and internal teams, ensuring accurate order management, timely issue resolution, and effective execution of operational and financial processes.The ideal candidate is analytical, detail-oriented, and thrives in a fast-paced environment where customer satisfaction, operational excellence, and continuous improvement are critical to success.\nKey Responsibilities\nCustomer Support & Order Management\nServe as a primary point of contact for customers regarding order fulfillment and administrative inquiries.\nCreate, manage, and maintain customer orders and quotations with a high degree of accuracy.\nCoordinate with internal teams to ensure timely delivery and resolution of customer requests.\nProvide proactive communication regarding order status, changes, and customer concerns.\nBilling & Financial Operations\nInvestigate and resolve billing discrepancies and transactional issues.\nEnsure accurate processing of debits, credits, and order adjustments.\nPartner with Finance teams to support cash management objectives and operational KPIs.\nMonitor account activity and follow established processes to support revenue recognition and collections activities.\nInventory & Operational Management\nMonitor and take action on aged Work-in-Process (WIP) and inventory-related issues.\nAnalyze operational data and trends to identify issues and recommend corrective actions.\nSupport inventory optimization and fulfillment performance objectives.\nAnticipate operational challenges and work collaboratively to implement preventive solutions.\nProcess Improvement & Operational Excellence\nParticipate in process improvement initiatives that enhance customer experience and operational efficiency.\nApply analytical skills to identify root causes and recommend sustainable solutions.\nSupport the implementation of new tools, systems, and operational procedures.\nContribute to continuous improvement projects across the business.\nCross-Functional Collaboration\nBuild strong working relationships with Finance, Supply Chain, Sales, Manufacturing, and other support organizations.\nWork with customer representatives regarding operational requirements, scheduling needs, and issue resolution.\nSupport global and cross-functional projects as assigned.\nSafety & Compliance\nPerform all activities in a safe and responsible manner.\nSupport Environmental, Health, Safety, and Security (EHSS) requirements, policies, and programs.\nEnsure compliance with company procedures, controls, and operational standards.\nRequired Qualifications\nBachelor's degree in Business, Supply Chain, Operations Management, Finance, or a related field, or equivalent experience.\nExperience in customer service, order management, operations, supply chain, or related business functions.\nStrong analytical and problem-solving skills.\nAbility to interpret operational metrics and business data to make informed decisions.\nExcellent written, verbal, and interpersonal communication skills.\nStrong organizational skills with the ability to manage multiple priorities.\nProficiency in Microsoft Office applications, particularly Excel.\nPreferred Qualifications\nExperience with ERP systems such as SAP, Oracle, D365, or similar platforms.\nKnowledge of order-to-cash processes, billing operations, inventory management, or customer fulfillment.\nExperience supporting process improvement initiatives.\nExperience working in a manufacturing, semiconductor, technology, or related industry.\nKey Competencies\nCustomer Focus\nOperational Excellence\nAnalytical Thinking\nProblem Solving\nAttention to Detail\nCross-Functional Collaboration\nAdaptability\nContinuous Improvement\nCommunication Skills\nWhat Success Looks Like\nAccurate and timely processing of customer orders and quotations.\nEffective resolution of customer and billing issues.\nSuccessful management of inventory and WIP-related actions.\nConsistent achievement of operational and cash management objectives.\nStrong partnerships with customers and internal stakeholders.\nContinuous contributions to process and service improvements.\nWhy Join Us?\nJoin a collaborative team where you will play a critical role in delivering exceptional customer experiences while supporting key operational and business objectives. 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